CORRIEN JESSE
Madrid,IA
Summary
Adept Operations Specialist with a proven track record at Q3 Contracting, enhancing operational efficiency and customer satisfaction through expert content management and robust human relations. Spearheaded initiatives that streamlined processes, significantly improving service delivery and operational compliance. Skilled in leadership and quantitative analysis, I excel in driving performance and innovation.
Overview
10
10
years of professional experience
Work History
Operations Specialist
Q3 Contracting
Grimes, IA
04.2018 - Current
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Created documentation related to operational procedures such as SOPs.
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Resolved operational issues promptly to minimize impact on business activities.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Assisted in the development and launch of new products or services from an operational perspective.
- Coordinated with various departments to streamline operations and enhance workflow.
- Managed vendor relationships by negotiating contracts and monitoring service delivery levels.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
GIRL EXPERIENCE MANAGER
GIRL SCOUTS OF GREATER IOWA
Urbandale, IA
06.2015 - 06.2018
- Collaborated with team members to identify areas of improvement in the customer experience.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strategies for improving service delivery across multiple channels including web, phone, email.
- Maintained relationships with key stakeholders, vendors, and customers to ensure a positive experience.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Coordinated cross-functional activities between departments such as marketing, sales, and operations.
Education
BBA - INTERNATIONAL BUISNESS
NEW HOPE CHRISTIAN COLLEGE
Eugene, OR06-2003
Skills
- Experience in leadership
- Quantitative skills
- Personnel assessment
- Content management expertise
- Human relations
- Risk mitigation
- Utility Locating
Timeline
Operations Specialist
Q3 Contracting
04.2018 - Current
GIRL EXPERIENCE MANAGER
GIRL SCOUTS OF GREATER IOWA
06.2015 - 06.2018
BBA - INTERNATIONAL BUISNESS
NEW HOPE CHRISTIAN COLLEGE