Corrienia Holo Folaumahina
Provo,UT
Summary
Experienced with analyzing and mitigating security threats to protect critical assets. Utilizes advanced threat detection techniques and robust incident response strategies to minimize risks. Strong understanding of regulatory compliance and risk management, ensuring organizational data remains secure.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security Analyst
Brigham Young University
09.2019 - Current
- Certified in EMD, EFD, and CPR; trained in radio communications
- Manages emergency and non-emergency phone calls, ensuring timely dispatch of appropriate emergency services
- Coordinates with local law enforcement and emergency responders to ensure public safety
- Provides excellent customer service while maintaining professionalism in high-stress situations
911 Dispatcher
Provo City Police Department
07.2017 - 09.2019
- Answered and processed emergency and non-emergency calls with a high level of accuracy and efficiency
- Communicated vital information to law enforcement and emergency personnel
- Utilized radio training to coordinate responses between multiple agencies
911 Dispatcher
Utah Valley Dispatch
05.2007 - 10.2018
- Managed emergency calls, prioritizing incidents and deploying emergency services accordingly
- Maintained composure and professionalism in high-pressure situations
- Provided excellent service in customer interactions and law enforcement communications
Technician / Escalation Manager
Henry Schein
12.2010 - 09.2016
- Resolved customer issues efficiently and assigned technicians for assistance
- Managed escalations and provided excellent customer service
- Proficient in Word, Excel, Internet Explorer, Outlook, and Gmail
911 Dispatcher
Pleasant Grove Police Department
07.2011 - 09.2013
- Processed emergency calls with efficiency and clarity
- Coordinated with emergency personnel to ensure appropriate and rapid response
- Trained in radio communication and multi-tasking under pressure
Education
High School Diploma -
Timpview High School
Provo, UT05.2004
Master’s Degree - Public Administration
Utah Valley University
Orem, UT03.2025
Associate’s & Bachelor’s Degree - Criminal Justice & Emergency Services
Utah Valley University
Orem, UT05.2023
Skills
- CPR Certified
- EMD / EFD Certified
- POST Certified
- Radio Communication & Dispatching
- Crisis Management & Emergency Response
- Customer Service & Conflict Resolution
- Multitasking Under Pressure
Certification
Certifications
- Post; [Utah Department of Public Safety] [2014]
- Total Response; [Powerphone] [2019, September]
- Emergency Medical Dispatcher [Utah Bureau of Emergency Medical Services][2024, December]
- Center Training Officer [ NENA][2018]
- CPR/AED Certification
Languages
English
Native or Bilingual
Timeline
Security Analyst
Brigham Young University
09.2019 - Current
911 Dispatcher
Provo City Police Department
07.2017 - 09.2019
911 Dispatcher
Pleasant Grove Police Department
07.2011 - 09.2013
Technician / Escalation Manager
Henry Schein
12.2010 - 09.2016
911 Dispatcher
Utah Valley Dispatch
05.2007 - 10.2018
Master’s Degree - Public Administration
Utah Valley University
Associate’s & Bachelor’s Degree - Criminal Justice & Emergency Services
Utah Valley University
High School Diploma -
Timpview High School
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