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Corrina Alexander
North Eastham,MA
Summary
Dynamic customer service leader with a proven track record at Mid Cape Home Center, excelling in complaint handling and fostering customer loyalty. Skilled in data entry and continuous improvement, I effectively resolved escalated inquiries, enhancing client satisfaction and driving business growth through exceptional communication and relationship-building.
Well-qualified [Job Title] familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
35
35
years of professional experience
Work History
Customer Service Representative Team Lead
Mid Cape Home Center
09.2001 - Current
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contributed to team objectives in fast-paced environment.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Implemented company policies and procedures for professional, cohesive customer care.
Department Coordinator
TJX Companies
10.2016 - 09.2021
- Resolved issues through active listening and open-ended questioning, escalating major problems to manage
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Randolph Union High School
Randolph VermontSkills
- Inbound and outbound calls
- Data entry
- Complaint handling
- Product knowledge
- Continuous improvement
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Healthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit SharingPersonal development programsCareer advancementPaid time offTimeline
Department Coordinator
TJX Companies
10.2016 - 09.2021
Customer Service Representative Team Lead
Mid Cape Home Center
09.2001 - Current
High School Diploma -
Randolph Union High School
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