Summary
Overview
Work History
Education
Skills
Phone Numbers
References
Timeline
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Chentelle Montgomery

Chentelle Montgomery

Palmdale,Ca.

Summary

Dedicated customer service talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 10+ years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations. Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive aitude and proven skill in the receptionist field establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

26
26
years of professional experience

Work History

Retention Customer Service Representative

Tru Green Chem Lawn Glenarm
Palmdale, CA
02.2024 - 04.2024
  • Answered incoming customer inquiries via phone, email and live chat.
  • Provided customers with product and service information.
  • Verified customer information and processed orders accurately.
  • Resolved customer complaints promptly and professionally.
  • Informed customers of deals and promotions.
  • Identified customer needs to upsell products or services.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Followed-up with customers to ensure satisfaction.
  • Performed general office duties such as filing, data entry, organizing documents.
  • Escalated unresolved issues to the appropriate department for further investigation.
  • Developed strong relationships with customers through friendly interactions.

CUSTOMER SERVICE REPRESENTATIVE

First Consumers National Bank
Tigard, OR
10.1999 - 03.2021
  • Educated customers on special pricing opportunities and company offerings
  • Documented conversations with customers to track requests, problems and solutions
  • Assisted customers in making payments on accounts and setting up payment plans
  • Assessed customer account information to determine current issues and potential solutions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

SUPERVISOR

Big Kmart
Tualatin, OR
05.2000 - 05.2002
  • Resolved customer complaints and adjusted policies to meet changing needs
  • Established and enforced clear goals to keep employees working collaboratively
  • Provided ongoing training to address staff needs
  • Complied with company policies, objectives, and communication goals
  • Identified and corrected performance and personnel issues to reduce impact to business operations
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

CUSTOMER SERVICE REPRESENTATIVE

Protection 1
Beaverton, OR
08.1998 - 09.1999
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Documented conversations with customers to track requests, problems, and solutions
  • Assisted customers in making payments on accounts and setting up payment plans
  • Fielded customer complaints and queries, fast-tracking them for problem resolution
  • Upheld strict quality control policies and procedures.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

CUSTOMER SERVICE REPRESENTATIVE

Wells Fargo
Beaverton, OR
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability
  • Strengthened traceability by developing organization systems for client contracts, records, reports, and agenda.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

Bachelor of Arts - Hr Managerment

S.N.H.U
New Hampton, NH
05.2025

Business Communications -

B.C.T.I., Tigard, OR
04.2019

Equivalency Test -

Tigard Or
04.1998

Paralegal Studies -

Charter College - Lancaster, Lancaster, CA

Skills

  • Excellent customer service skills
  • Inbound outbound calls
  • Happy very strong world ground
  • Excellent team player also works wellIn cell settings
  • Team leader
  • Active listening skills
  • Problem solving
  • Fast learner
  • Time to 65 words per minute
  • Organized
  • Upselling strategies
  • Scheduling
  • Data Collection
  • Paperwork Processing
  • Complaint resolution
  • Appointment Scheduling
  • Account updating
  • Call Management
  • Inbound and Outbound Calling
  • Computer Proficiency
  • Follow-up skills
  • Researching
  • Filing
  • Customer Relationship Management (CRM)

Phone Numbers

661-526-7199, 661-674-5972

References

References available upon request.

Timeline

Retention Customer Service Representative

Tru Green Chem Lawn Glenarm
02.2024 - 04.2024

SUPERVISOR

Big Kmart
05.2000 - 05.2002

CUSTOMER SERVICE REPRESENTATIVE

First Consumers National Bank
10.1999 - 03.2021

CUSTOMER SERVICE REPRESENTATIVE

Protection 1
08.1998 - 09.1999

CUSTOMER SERVICE REPRESENTATIVE

Wells Fargo

Bachelor of Arts - Hr Managerment

S.N.H.U

Business Communications -

B.C.T.I., Tigard, OR

Equivalency Test -

Tigard Or

Paralegal Studies -

Charter College - Lancaster, Lancaster, CA
Chentelle Montgomery