Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Timeline
CustomerServiceRepresentative

Ramiya Pinkston

Norcross,GA

Summary

Desired position customer service professional with a proven track record at Tru Green Chem Lawn Glenarm, adept at resolving conflicts and enhancing customer loyalty. Skilled in data entry and active listening, I excel in high-pressure environments, ensuring efficient service delivery and fostering positive client relationships. Committed to continuous improvement and client satisfaction.

Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Tru Green Chem Lawn Glenarm
01.2023 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.

Front Office dentist Receptionist

Dentures And Family Dentistry PC
11.2022 - 01.2023
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.

Front Desk Medical Receptionist

Emergent BioSolutions
01.2020 - 11.2022
  • Administered vaccinations via intramuscular injection and completed proper documentation.
  • Maintained detailed records of vaccinations administered, ensuring accurate reporting for public health purposes.
  • Increased patient satisfaction by delivering efficient and accurate COVID-19 vaccinations in a timely manner.
  • Stayed up-to-date on evolving guidelines for COVID-19 vaccines, applying current best practices when administering doses to patients.
  • Educated patients on the importance of vaccination, addressing concerns and providing accurate information about possible side effects.
  • Completed screening questions with patients following CDC guidelines.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Managed multi-line phone system and pleasantly greeted patients.

Education

High School Diploma -

Towers High School
Decatur, GA
05.2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Microsoft Excel
  • Payment processing
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Tru Green Chem Lawn Glenarm
01.2023 - 02.2024

Front Office dentist Receptionist

Dentures And Family Dentistry PC
11.2022 - 01.2023

Front Desk Medical Receptionist

Emergent BioSolutions
01.2020 - 11.2022

High School Diploma -

Towers High School

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