CORRINA PADILLA
Mesa,AZ
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Insurance industry professional experienced in marketing and sales of multiple lines of insurance. Energetic and enthusiastic with demonstrated success in fast-paced and deadline driven environments. Collects and analyzes data, provide cost-effective solutions to meet the needs of clients by recommending suitable insurance products to provide financial security.
Overview
13
13
years of professional experience
Work History
Claims Associate-Express
State Farm
10.2024 - Current
- Utilizes the appropriate job aids, expertise, and tools to process lower-complexity claims
- Explains coverage on liability, physical damage coverages, and initiates auto processing for payments
- Initiates outgoing communication to customers as required by jurisdiction or State Farm Process
- Documents claim and customer data using established claim process
- Applies basic understanding of the auto policy and endorsements, state laws and regulations, customer service and claims philosophy, automotive repair methods and procedures
Senior Analyst - Service Desk
HCL Technologies
03.2023 - 08.2024
- Identified needs of customers promptly and efficiently.
- Assisted State Farm Agents and Team members with troubleshooting Agent Auto, Fire, Life, SFPP, SF Billing issues
- Provided technical support to Agents and Team members via phone, email, and live chat.
- Stayed current with system information, changes and updates.
- Resolved customer complaints in a timely manner.
Technical Support Call Center Representative
State Farm
10.2021 - 03.2023
- Assisted Agents and Team members with troubleshooting Auto, Fire, Life, SFPP, SF billing issues
- Provided technical support to Agents and Team members via phone, email, and live chat.
- Stayed current with system information, changes and updates.
Quote and Bind Call Center Rep
State Farm
08.2012 - 10.2021
- Performed data entry into various systems for tracking customer interactions.
- Created accurate documentation on all interactions with clients for future reference.
- Documented detailed notes on all calls received from customers.
- Participated in team meetings to discuss product and service improvements.
- Adhered to all company guidelines relating to ethical standards when working with customers.
- Assessed customer needs and provided appropriate insurance solutions.
- Processed Auto and Fire applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
- Ensured compliance with state regulations regarding auto insurance policies.
- Participated in continuing education courses related to auto insurance products.
- Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
- Maintained accurate records of customer interactions including notes on conversations and changes made to accounts.
- Analyzed data from various sources such as credit reports or motor vehicle records when preparing risk assessments for clients.
Education
High School Diploma -
Superior Senior High School
Superior, AZ05.1996
Skills
- Customer Relationship Management
- Data Entry
- Payment Processing
- Quality Assurance
- Technical Support
- Complaint resolution
- Account updating
- Call Control
- Quality Assurance Controls
- Product Knowledge
- Call Center Customer Service
- Providing customer support
- Technical Troubleshooting
- Professional phone voice
- Customer Support
Websites
Timeline
Claims Associate-Express
State Farm
10.2024 - Current
Senior Analyst - Service Desk
HCL Technologies
03.2023 - 08.2024
Technical Support Call Center Representative
State Farm
10.2021 - 03.2023
Quote and Bind Call Center Rep
State Farm
08.2012 - 10.2021
High School Diploma -
Superior Senior High School