Kristen Davenport
Ellsworth,USA
Summary
Meticulous team leader with a strong work ethic and ability to build relationships, foster growth, and obtain tangible results. Excellent reputation for decision making, being coachable, ability to identify trends and behaviors along with solutions, as well as balancing quality with efficiency to meet organizational goals. Recognized as a high performer with consistent results.
Overview
28
28
years of professional experience
Work History
Claims Associate-Express
State Farm
02.2022 - Current
- Analyzes coverage and liability investigations using comprehensive understanding of policy language.
- Ensures quality claim handling through effective communication via calls, emails, and letters.
- Guides associates as a peer mentor in identifying negative trends to improve claim processing efficiency.
- Contributed to three Total Loss projects for remediation in Washington and Arizona from 2023 to 2025.
Business Owner
Scott Weller Homes, LLC
08.2010 - 01.2022
- Managed daily financial operations to meet customer and employee requirements.
- Resolved customer complaints, repairs, and general inquiries efficiently.
- Prepared and handled all necessary tax and insurance documentation.
- Oversaw financial transactions to ensure accuracy and compliance.
Collections Manager
Weller Community Homes, LLC
04.1997 - 08.2010
- Provided customer service for financial inquiries and debt management.
- Arranged payment plans to bring delinquent accounts up to date.
- Prepared legal documents and paperwork for account resolutions.
Business Manager
Scott Weller Homes, LLC
04.1997 - 08.2010
- Delivered exceptional customer service to effectively address customer needs.
- Scheduled maintenance activities and processed payments to contractors.
- Managed payroll and tax responsibilities to ensure compliance and accuracy.
- Prepared and distributed documents according to established procedures.
Education
Business Management and Administration
Heartland Community College
Normal IllinoisSkills
- Attention to detail
- Customer communication
- Time management
- Conflict resolution
- Adaptability
- Decision-making
- Problem-solving
- Verbal and written communication
- Team collaboration
Timeline
Claims Associate-Express
State Farm
02.2022 - Current
Business Owner
Scott Weller Homes, LLC
08.2010 - 01.2022
Collections Manager
Weller Community Homes, LLC
04.1997 - 08.2010
Business Manager
Scott Weller Homes, LLC
04.1997 - 08.2010
Business Management and Administration
Heartland Community College
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