Kyawna Piper
Buckeye,AZ
Summary
Dynamic and dependable Claims Associate with strong interpersonal skills and a keen attention to detail. Proven track record in claims investigation and effective communication, ensuring timely resolutions and customer satisfaction. Adept at managing claims related procedures and collaborating with teams to achieve operational excellence.
Overview
12
12
years of professional experience
Work History
Claims Associate Express
State Farm
Tempe, Arizona
03.2023 - Current
- Currently working claims with a strong focus on storage and mitigation as part a special task team
- Completes tasks such as bill pay, reviewing new mail, and police reports
- Outbound calls to insureds, claimants and service providers
- Assists customers with setting up repairs, tows and rentals
- Makes payments to insureds, repair shops and claimants and other service providers
- Prepares applicable claims for subrogation
- Assists auto and fire IRL in filing new claims
Warehouse Associate
Macys Logistics
10.2022 - 12.2022
- Packed e-commerce orders
- Kept work areas clean and orderly
- Maintained proper safety procedures
- Used of RF scanner
- Notified supervisor of any order issues
Parcel Associate
Prologistix
10.2022 - 10.2022
- Verified customer inventory before shipping
- Weighed products
- Scanned work orders
- Confirmed Shipping service
- Input verified info into computer system
- Followed steps to ship out parcel based on customer orders
- Palletized parcel based on store/ shipping partner
- Loaded pallets into correct shipping truck
Warehouse Packer
Walmart distribution
06.2022 - 10.2022
- Efficiently packed various sized items in order to meet daily rates and shipping deadlines
- Ensured that customers orders are labeled correctly
- Ensured that bottles and liquids are properly sealed before shipping to customers
- Continuously kept work area cleaned and organized
- Helped in other packing areas when needed in order to help the team ship deadline orders in a timely fashion
Warehouse Associate
Antigua Group
10.2021 - 12.2021
- Prepared clothing to be embroidered
- Steamed clothes after embroidery
- Packed clothes/orders to be shipped
- Tagged clothes with branded tags and size tags
- Clean and organized work station
- Worked individually and part of a team to fulfill orders
Warehouse Order Picker
REI
09.2021 - 09.2021
- Placed products in the correct place to either be shipped to a retail store or a consumer in a timely manner.
- Pulled warehouse items based on size and quantity to be packed and shipped to customers and retail locations
- Packed customers orders based on size and quantity using recommended packing materials
Stower
Amazon
01.2021 - 01.2021
- Scanned product with hand held scanner or via overhead scanner to be placed into appropriate coded shelf location.
- Placed products in stowing tower based on quantity ordered
- Prepared customers order to be packed and shipped in a timely manner
Sr. Customer Service Representative
Terminix
05.2016 - 12.2016
- Handled 100+ inbound customer calls for scheduling and billing inquiries
- Assisted customers will billing and service issues
- Developed leads for new and existing services offered by Terminix
- Prepared and sent invoices, receipts, work orders and statements via mail or email
- Updated customer account information (name change, email, phone, address)
Mutual Funds Tier1 Agent
Randstad - For State Farm
07.2015 - 05.2016
- Performed account maintenance
- Processed financial transactions
- Provided general information about mutual funds, variables and annuities
- Provided assistance to agents who wanted to process transactions on their own
- Assisted Agents and staff with new applications
United Blood Services
01.2015 - 01.2015
- Made outbound calls to set appointments for blood donations.
Warehouse Associate
Papa John's Salad and Produce
07.2014 - 12.2014
- Prepared food for customers' orders to be packed
- Packed customers orders to be shipped to major retailers
Receptionist
CITA International
08.2013 - 11.2013
- Answered customer inquiries via phone and email
- Prepared billing
- Filing
- Faxing
- Prepared invoices
- Kept inventory up to date
- Assisted in the warehouse when needed
- Ordered supplies for office and warehouse
- Picked up and delivered mail and packages
Education
High School Diploma -
Buckeye union high school
01.2009
Skills
- Strong interpersonal and communication skills
- High attention to detail
- Clear, professional speaking voice
- Productive
- Dependable
- Billing procedures
- Effective communication
- Attention to detail
- Active listening
- Claims
- Claims investigation
- Microsoft office
- Insurance claims review
- Coverage determination
- Ability to work in a team
- Ability to work independently
Additional Information - Employment Gap Explanation
The gap between these jobs are due to the loss of a parent and family member back to back. The amount of time away from employment was not intended.
Timeline
Claims Associate Express
State Farm
03.2023 - Current
Warehouse Associate
Macys Logistics
10.2022 - 12.2022
Parcel Associate
Prologistix
10.2022 - 10.2022
Warehouse Packer
Walmart distribution
06.2022 - 10.2022
Warehouse Associate
Antigua Group
10.2021 - 12.2021
Warehouse Order Picker
REI
09.2021 - 09.2021
Stower
Amazon
01.2021 - 01.2021
Sr. Customer Service Representative
Terminix
05.2016 - 12.2016
Mutual Funds Tier1 Agent
Randstad - For State Farm
07.2015 - 05.2016
United Blood Services
01.2015 - 01.2015
Warehouse Associate
Papa John's Salad and Produce
07.2014 - 12.2014
Receptionist
CITA International
08.2013 - 11.2013
High School Diploma -
Buckeye union high school
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