Cynthia DiNardo
Florence,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Currently pursuing my CPCU designation.
Overview
10
10
years of professional experience
Work History
Express Claims Associate
State Farm
Tempe, AZ
08.2023 - Current
- Reviewed and processed claims for accuracy, completeness, and compliance with established policies.
- Responded to telephone inquiries from customers regarding coverage issues.
- Researched and resolved customer inquiries related to claim status or payments.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Assisted claimants, providers and clients with problems or questions regarding claims.
Sales Executive
SpotOn
San Francisco
11.2022 - 08.2023
- Marketing software, website development, e-commerce, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale
Food and Beverage Director/ General Manager
Troon Golf
Florence
10.2014 - 09.2022
- Researched current trends in the food and beverage industry to identify opportunities for growth.
- Supervised employees' performance ensuring they adhere to established policies and procedures while providing excellent customer service.
- Managed relationships with vendors to secure competitive pricing on high-quality products.
- Negotiated contracts with suppliers for purchasing goods and services at discounted rates.
- Analyzed financial data such as sales figures, profit margins, budgeting reports, to make recommendations for improvement or expansion.
- Implemented strategies to improve cost efficiency of ingredients, labor, and equipment usage.
- Developed marketing strategies to promote special events or increase overall revenue.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Education
Bachelor of Science in Risk Management -
Temple University
Philadelphia, PA01.1995
Skills
- Financial Management
- Claims Processing
- Insurance Knowledge
- Time Management
- Interpersonal Communication
- Building Strong Relationships
- Revenue Generation
- Risk Management
Accomplishments
- Reduced spending and labor costs which translated to increases in net income.
- Increased gross sales through exceptional service and effective F & B menu pricing.
- Increased overall guest satisfaction to 98% as shown in annual member/guest survey.
Timeline
Express Claims Associate
State Farm
08.2023 - Current
Sales Executive
SpotOn
11.2022 - 08.2023
Food and Beverage Director/ General Manager
Troon Golf
10.2014 - 09.2022
Bachelor of Science in Risk Management -
Temple University
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