KELLY A. WELP
Dallas
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual with a strong work ethic, adaptability, and exceptional interpersonal skills eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Express Claims Associate
State Farm
Richardson
11.2024 - Current
- Answers incoming calls in a timely manner.
- Checks jurisdictional references as well as claims associate resources quickly and efficiently in order to provide accurate and timely information to policyholders.
- Inputs accurate data in order to maintain accuracy in each claim.
- Sends repair assignments and reserves rentals for policyholders.
- Issues payments per claim as the policy allows.
- Maintains a positive attitude amidst stressful situations and conversations.
- Communicates clearly and effectively in both verbal and written forms to minimize confusion or conflict for policyholders.
Adult Client Care Representative
Sparrow House Counseling
Dallas
11.2022 - 02.2024
- Answer phones in a timely and professional manner.
- Schedule appointments for therapist and manage rescheduled appointments for clients.
- Help clients with online portals, paperwork, and any other initial care questions.
- Update billing formation for clients.
- Uploading confidential documentation for therapists.
- Assisting in formulating and distributing CEUs.
- Maintaining office materials and equipment.
Patient Care Coordinator- Confirmations
Southwest Diagnostic Imaging
Dallas
08.2020 - 11.2022
- Answer phones in a timely and professional manner.
- Research patient's clinical notes/medical history and build medical charts.
- Schedule patient's for medical exams.
- Confirm medical history with patient as well as provide prep instructions.
Medical Receptionist
Gateway Diagnostic Imaging
Dallas
05.2020 - 08.2020
- Check in patients and run POS.
- Assist patients with scheduling exams and confirming medical history.
- Input patient data and medical prescription orders.
- Answer phones in a timely and professional manner.
- Organize/create charts and file appropriately.
- Prepare images for doctors or patients.
Diagnostic Technical Assistant
Southwest Diagnostic Imaging
Dallas
01.2018 - 01.2020
- Assist patients in preparing for imaging tests
- Prepare computer images for patients and/or doctors
- Input and update patient information
- Transfer information and images from other systems into SDI system while confirming compatibility
- Assist other employees in general office duties as needed.
Public Safety Dispatcher/Front Desk Attendant
Dallas Baptist University
Dallas
01.2017 - 01.2018
- Perform various clerical duties including accurate completion of required paperwork and documentation in computer system (dispatch logs, police reports)
- Operate computer, phones and/or radio systems
- Type a minimum of 35 WPM
- Ability to remain calm and effective in emergency situations
- Ability to perform multiple tasks and solve problems
- Ability to interact and communicate with people over the telephone and often in stressful situations.
Front Desk/Childcare Attendant
City of Wylie
Wylie
01.2012 - 01.2017
- Register patrons for activities, book reservations, collect appropriate fees and process POS transactions.
- Accurate completion of required paperwork and documentation in computer system.
- Respond to customer questions and complaints.
- Maintain and order office supplies.
- Assist with planning and implementation of recreation activities, special events and rentals.
- Administer CPR and First Aid if needed.
- Maintain constant and direct supervision of children in childcare area.
Education
Some College - Psychology
Dallas Baptist University
Dallas, Texas 08.2017 - 05.2018
Psychology
Wylie High School
Wylie, TexasSkills
- Microsoft Office Suite
- Google Suite
- Type 60 WPM
- Appointment scheduling
- Data entry
- Patient coordination
- Call management
- Effective communication
- Problem solving
- Detail orientation
- Conflict resolution
- Time management
- File management
- Critical thinking
- Adaptability
Timeline
Express Claims Associate
State Farm
11.2024 - Current
Adult Client Care Representative
Sparrow House Counseling
11.2022 - 02.2024
Patient Care Coordinator- Confirmations
Southwest Diagnostic Imaging
08.2020 - 11.2022
Medical Receptionist
Gateway Diagnostic Imaging
05.2020 - 08.2020
Diagnostic Technical Assistant
Southwest Diagnostic Imaging
01.2018 - 01.2020
Some College - Psychology
Dallas Baptist University
08.2017 - 05.2018
Public Safety Dispatcher/Front Desk Attendant
Dallas Baptist University
01.2017 - 01.2018
Front Desk/Childcare Attendant
City of Wylie
01.2012 - 01.2017
Psychology
Wylie High School