Michelle Peoples
Richardson,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure Customer Service position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Express Claims Associate
State Farm
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving claim issues.
- Streamlined claims processing for increased efficiency and faster resolutions.
- Collaborated with team members to ensure accuracy and consistency in claims handling.
- Managed high volume of claim files, prioritizing tasks for timely completion.
Rural Carrier
United States Postal Service
07.2015 - 10.2023
- Enhanced customer satisfaction by delivering mail and parcels accurately and efficiently.
- Reduced delivery errors by maintaining an organized and up-to-date route sheet system.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
Customer Service Representative
Excel Communications Worldwide
06.2005 - 07.2007
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Science -
Richland College
Dallas, TX05.2014
Skills
- Policy Interpretation
- Claims Processing
- Microsoft Office
- File Management
- Claims Investigation
- Scheduling
- Account updating
- Microsoft PowerPoint
- Call center experience
- Critical Thinking
- Brand representation
- Conflict Resolution
- Active Listening
- Follow-up skills
Certification
- Licensed Adjuster - 2023 - 2024
Timeline
Express Claims Associate
State Farm
11.2023 - Current
Rural Carrier
United States Postal Service
07.2015 - 10.2023
Customer Service Representative
Excel Communications Worldwide
06.2005 - 07.2007
Associate of Science -
Richland College