Corrina Renteria

• Greeting and preparing patients with balance testing instructions and understanding of all testing detail.

• Operating testing equipment such as ABR, ECOG, cVEMP, oVEMP, Rotary chair and VNG testing.

• Ensuring safety, comfort, and engagement to patients throughout lengthy tests.

• Preforming Dix hall pike testing and treatment using the Epley maneuver when BPPV is indicated.

• Document and input patient results in a timely manner prior to patient follow up.

• Collaborated with healthcare team to ensure efficient patient workflow and service delivery.
• Trained new staff on operational procedures, promoting best practices in patient handling and care standards.
• Maintained accurate patient records using electronic health record systems.

• Ensuring shop is fully stocked and organized before barbers and client arrival.

• Greet each client creating a welcoming atmosphere throughout their visit.

• Manage schedule and maintain appointments with client history and preference for each barber.

• Record and track weekly inventory and orders

• Trained new servers on operational protocols and customer service standards.
• Managed waitlist efficiently, optimizing table turnover during peak hours.
• Coordinated with kitchen and service staff to ensure timely food delivery.
• Resolved guest inquiries and complaints effectively, enhancing customer satisfaction.

• Adhere to company script and policy to achieve call time and quality standard.

• Research, identify, and develop potential solutions for billing variances.

• Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.