Detail-oriented professional with strong communication skills. Experienced in resolving customer inquiries and managing baggage handling in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
GAT Airline Ground Support
omaha, NE
02.2024 - 09.2025
Assisted passengers with check-in procedures and baggage handling.
Resolved customer inquiries through effective communication and problem-solving skills.
Collaborated with team members to maintain a smooth operation at the terminal.
Handled lost luggage claims and coordinated with relevant departments for resolution.
Tracked orders from start to finish to ensure timely delivery of goods or services.
School Interpreter
Atlantic School District
Atlantic, IA
10.2024 - 01.2025
Provided interpretation services during classroom instruction for diverse student populations.
Facilitated communication between teachers and non-English speaking parents during meetings.
Translated educational materials to enhance accessibility for all students.
Supported students in understanding lesson content through real-time interpretation.
Sat in on meetings to provide members with oral translations of conversations and information.
Quality Assurance Technician
OSI Industrial LLC
Oakland, IA
02.2021 - 09.2023
Conducted quality inspections on raw materials and finished products.
Documented test results to ensure compliance with industry standards.
Collaborated with production teams to identify quality issues.
Trained new employees on quality control processes and practices.
Utilized testing equipment to assess product durability and performance.
Completed routine inspections of components and products to fulfill quality assurance requirements.
Analyzed data from test results and identified areas needing improvement.
Recommended changes in procedures or specifications when necessary.