Tina Schmidt
Fall River,WI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of post-secondary education
16
16
years of professional experience
Work History
Customer Service Representative
J. W. Jung Seed Company
Randolph, Wisconsin
02.2014 - 09.2026
- Answered customer calls for J. W. Jung Seed Company
- Processed seed orders through order management system
- Resolved shipping, billing, and product questions
- Explained seed varieties, planting details, and catalog offerings
- Entered customer information with accuracy and care
- Handled returns, replacements, and order changes
- Supported mail, phone, and email service requests
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered customer calls about seed varieties, planting, and order status.
- Entered mail, phone, and online seed orders with careful accuracy.
- Resolved shipping questions and coordinated updates with warehouse staff.
- Provided product details for garden, flower, and vegetable seed selections.
- Managed product returns efficiently, replacements, and account corrections for customers.
- Updated customer records and order notes in company systems.
- Handled customer complaints with clear, courteous communication.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Updated databases with new and modified customer data.
- Took special orders in person and over telephone, generating additional revenue every month.
Seasonal Worker
Mattel
De Forest, Wisconsin
11.2010 - 12.2016
- Replenished stock on shelves and workstations during peak season.
- Picked and packed Mattel toys for shipment using packing materials.
- Inspected products for damage and quality before distribution.
- Stocked shelves with incoming inventory items.
- Followed safety procedures while handling boxes, pallets, and equipment.
- Cleaned work areas to maintain organized Mattel production spaces.
Education
Associate of Arts - Business Administration
Madison Area Technical College
Madison, WI 08.2004 - 06.2012
Associate of Arts - Liberal Arts And Sciences
Madison Area Technical College
Madison, WI 08.2004 - 06.2012
Skills
- Order management
- Customer database entry
- Billing resolution
- Returns processing
- Product information
- Customer service
- Account maintenance
- Order tracking
- Complaint resolution
- Quality control
- Problem solving
- Clear communication
- Attention to detail
- Conflict resolution
- Tracking complaints
- Research
- Inbound and outbound calling
- Call center operations
- Problem-solving
- Computer proficiency
- Microsoft office expertise
- Call center procedures
- Decision-making
- Problem resolution
- Strong teamwork
- Product knowledge
- Staff training
- Warranty service
- Product education
- Product and service solutions
- Technical troubleshooting
- Payment processing
- Email management
- Active listening
Timeline
Customer Service Representative
J. W. Jung Seed Company
02.2014 - 09.2026
Seasonal Worker
Mattel
11.2010 - 12.2016
Associate of Arts - Business Administration
Madison Area Technical College
08.2004 - 06.2012
Associate of Arts - Liberal Arts And Sciences
Madison Area Technical College
08.2004 - 06.2012