CORRINE TAGUIAM
Forest Hills,NY
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Travel Consultant
WCA Travel Affiliate
Forest Hills, NY
04.2023 - Current
- Used company tools and systems to complete requests.
- Searched and confirmed travel reservations for customers.
- Helped clients achieve lowest fairs fares and minimize risks of penalties.
- Reserved hotel rooms for business travelers based on individual preferences, schedules and budgets.
- Explained benefits of purchasing travel insurance with clients.
- Processed credit and debit payments and handled confidential information with discretion.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Professional Nanny
Carol Shen
Manhattan, NY
08.2022 - Current
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Documented and communicated daily reports outlining each child's daily activities.
- Posted parents' contact information and first responder phone numbers in case of emergency situations.
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
Professional Nanny
Erin James
Manhattan, NY
11.2020 - 07.2022
- Monitored child while the parents were away, supervised hygiene by changing diapers and assisting in washing hands and bathing
- Met child’s nutritional needs by preparing nutritious snacks
- Taught social skills to ensure social acceptability and assessed child’s developmental needs and met them appropriately.
- Regulated children's schedules to balance rest, learning and play.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
Professional Nanny
Matthew Levine
Manhattan, NY
12.2018 - 10.2020
- Monitored children while their parents were away
- Met children’s nutritional needs by preparing nutritious snacks
- Taught social skills to ensure social acceptability
- Discussed progress and limitations with parents when necessary and doing light housekeeping.
- Stayed current on toy and child-related recalls and safety warnings.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Regulated children's schedules to balance rest, learning and play.
- Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Helped children discover enrichment activities to inspire imagination and creativity.
Family Nanny
RONA FEDERMANN
Manhattan, NY
02.2017 - 01.2018
- Responsible for fulltime care of three children ages 8,6, and 2 years old
- Safely transport children to extra activities and to and from school
- Prepare and serve meals and perform housekeeping duties
- Travel with the family local and international
In-Home Caregiver
Pamela Ahearn
Garden City, NY
06.2016 - 12.2016
- Provide personal care to patients including baths, back rubs, oral hygiene, and shampoo
- Assisted in feeding the patient, wound dressing, change and drained catheter.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Private Caregiver
Josh Riettter
Rego Park, NY
01.2016 - 06.2016
- Assisted with morning care, took vital signs, and observed any health changes
- Prepared and served meals
- Performed cleaning duties such as sweeping and mopping in bedrooms, living room and halls
- Washed and sanitized bathrooms using safe mixtures of cleaning liquid and disinfectants
- Run errands such as shopping for groceries and ensured that the house was properly secured and locked during the time that household members were away.
UNIT MANAGER
GREAT LEAFT LAND INCORPORATED
Makati, PH, PHILIPPINES
01.2013 - 01.2015
- Motivating sales agents to close sales, developed effective training programs that teach agents ho to acquire customers, negotiate deals, secure financing and complete paperwork for the sales
- Set weekly, monthly and yearly monetary goals for the agents to achieve, perform human resources duties, such as conducting interviews hiring new staff.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
Reservation Sales Agent
Lam Lam Tours & Tranportation
Harmon, Gu, Guam
01.2009 - 08.2012
- Taking reservation, data entry filing paperwork's, counting money from the sales from the trolley buses
- Sales and marketing.
- Maintained customer loyalty by quickly resolving complaints and service issues.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Verified guest information and payment options ensuring accuracy and completeness.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
ADMINISTRATIVE ASSITANT
GUAM MARRIOTT RESORT AND SPA/ HOUSEKEEPING
Tumon Bay, Gu, Guam
01.2007 - 01.2009
- Answer phone calls do necessary paper works, weekly schedule, payroll checking room status, cleaning guest rooms.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Handled incoming calls and directed callers to appropriate department or employee.
DISPATCHER
PACIFIC MICRONESIAN TOUR/JAPAN TRAVEL, TRANFER GUIDE, GUAM
, USA
01.2000 - 01.2006
- Help tourist from their accommodations to the airport/hotel, help clients feels comfortable and at the ease as possible under stressful circumstances of traveling to another country
- Preparing guest boarding passes and safe passage from the airport to terminal
- Supervising and scheduling activities for transfer and sightseeing guides.
Education
DIPLOMA -
Jose Abad Santos High School
03.1994
Skills
- Organized, Dependable, Hard-
- Working, Focused, and Multi-
- Tasking
- Travel Arrangements
- International Reservations
- Customer Service
- Detail-Oriented
- Reservations Booking
- Payment Processing
- Data Entry
- High Volume Environments
- Relationship Management
- Superior Communication Skills
- Child Development Expert
- Emotionally Supportive
- 10-Key Proficiency
- Back Office Operations
- Data Entry Documentation
- Technologically Savvy
- PC Proficient
- Schedule Management
Languages
Filipino
Native/ Bilingual
Timeline
Travel Consultant
WCA Travel Affiliate
04.2023 - Current
Professional Nanny
Carol Shen
08.2022 - Current
Professional Nanny
Erin James
11.2020 - 07.2022
Professional Nanny
Matthew Levine
12.2018 - 10.2020
Family Nanny
RONA FEDERMANN
02.2017 - 01.2018
In-Home Caregiver
Pamela Ahearn
06.2016 - 12.2016
Private Caregiver
Josh Riettter
01.2016 - 06.2016
UNIT MANAGER
GREAT LEAFT LAND INCORPORATED
01.2013 - 01.2015
Reservation Sales Agent
Lam Lam Tours & Tranportation
01.2009 - 08.2012
ADMINISTRATIVE ASSITANT
GUAM MARRIOTT RESORT AND SPA/ HOUSEKEEPING
01.2007 - 01.2009
DISPATCHER
PACIFIC MICRONESIAN TOUR/JAPAN TRAVEL, TRANFER GUIDE, GUAM
01.2000 - 01.2006
DIPLOMA -
Jose Abad Santos High School
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