Corrinne Erkes
North Wales,PA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Catering Assistant
Merck
North Wales
09.2024 - Current
- Prepared meats, vegetables or desserts according to orders or instructions.
- Trained new catering assistants in proper procedures and customer service standards.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
Cashier Team Lead
Costco
Montgomeryville, Pennsylvania
02.2024 - 09.2024
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
Call Representative
Johnson & Johnson
Blue Bell, PA
12.2023 - 05.2024
- Monitored individual performance metrics such as average call length and call volume.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Audited customer account information to identify issues and develop solutions.
Customer Service Representative
Giant Food Stores
Montgomeryville, PA
04.2021 - 02.2024
- Provided top quality control and eliminated downtime to maximize revenue.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
Some College (No Degree) -
Montgomery County Community College
Blue Bell, PASkills
- Food preparation
- Customer service
- Employee training
- Time management
- Cash handling
- Inventory management
Certification
- ServeSafe
- CPR
- Microsoft
- Excel
Timeline
Catering Assistant
Merck
09.2024 - Current
Cashier Team Lead
Costco
02.2024 - 09.2024
Call Representative
Johnson & Johnson
12.2023 - 05.2024
Customer Service Representative
Giant Food Stores
04.2021 - 02.2024
Some College (No Degree) -
Montgomery County Community College