Corryn Freeman-Wells
Euclid
Summary
Experienced with managing client relationships and ensuring high levels of customer satisfaction. Utilizes team leadership and problem-solving skills to address client needs and improve service delivery. Track record of implementing customer-focused strategies and fostering collaborative environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Services Manager
Project LIFT Behavioral Health Services
Cleveland, OH
10.2020 - Current
- Operational Oversight & Compliance: Directed daily office management while implementing streamlined administrative procedures to ensure 100% HIPAA compliance and EHR data integrity.
- Financial & Billing Management: Manage billing processes, including the submission of claims to insurance providers (Medicaid, Medicare, private insurers), ensuring accuracy and timeliness. Coordinated with Finance to ensure timely revenue processing.
- Team Leadership & Supervision: Supervised and mentored a team of Administrative Assistants/Schedulers, overseeing high-volume client intake, appointment logistics, and professional development.
- Stakeholder & Community Engagement: Acted as the primary liaison for clients and external partners, managing community-centered outreach events and facilitating clear communication between clinical and program staff.
Crew
Wendys
Bowling Green, OH
09.2017 - 05.2020
- Collaborative Performance Management: Partnered with team members to optimize operational efficiency, uphold rigorous food safety protocols, and elevate the overall guest experience.
- Financial Integrity & Transaction Management: Facilitated secure financial transactions, ensuring 100% accuracy in cash handling and electronic payment processing.
- Staff Development & Onboarding: Orchestrated comprehensive training for new hires, ensuring full mastery of standard operating procedures (SOPs) and safety compliance.
- Quality Control & Standardization: Executed high-volume food preparation in strict adherence to standardized recipes and regulatory health guidelines.
Tutor
America Reads and Community Learning Center STARS
Bowling Green, OH
09.2019 - 03.2020
- Coordinated daily operations for a comprehensive before-and-after school program, ensuring a safe and productive learning environment.
- Collaborated with lead educators to design and implement individualized education plans (IEPs) for at-risk students to bridge learning gaps.
- Conducted student performance assessments to identify cognitive strengths and weaknesses, tailoring tutoring methodologies to improve academic outcomes.
Apparel Associate
Walmart
Mayfield Heights, OH
06.2019 - 01.2020
- Executed precise financial transactions, including price computations, payment processing, and daily reconciliation in a high-volume retail environment.
- Consulted with diverse clientele to resolve complex inquiries, utilizing active listening and product expertise to facilitate informed purchasing decisions and alleviate consumer hesitation.
- Optimized visual merchandising by strategically organizing inventory to enhance the customer experience and drive brand engagement.
- Drove incremental revenue growth through strategic upselling and personalized product recommendations based on individual client needs.
Education
Bachelor of Arts - Sociology
Bowling Green State University
Bowling Green, OH05-2020
Skills
- Complex problem solving
- Analytical reasoning
- Interactive teaching/learning
- Organizational skills
- Adaptability and flexibility
- Managing operations and efficiency
Certification
Ohio Certified Prevention Specialist Assistant
Certified Community Health Worker
Restorative Justice Practitioner
Timeline
Client Services Manager
Project LIFT Behavioral Health Services
10.2020 - Current
Tutor
America Reads and Community Learning Center STARS
09.2019 - 03.2020
Apparel Associate
Walmart
06.2019 - 01.2020
Crew
Wendys
09.2017 - 05.2020
Bachelor of Arts - Sociology
Bowling Green State University