Cortescia Davis
Middletown,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager and willing to learn to adapt well and become a great asset. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Assistant Revenue Manager
General Hotels Corporation
Indianapolis, Indiana
06.2022 - Current
- Create reports using Excel spreadsheets entering data and analyzing relevant data for clients.
- Worked from home in a quiet environment to maintain focus and concentrate on duties.
- Delivered great customer service to clients through email and phone calls.
- Effectively handled inquiries from internal and external departments while capturing and securing data to maintain basic client info.
- Delivered exceptional service to a diverse client base, addressing inquiries, and resolving complaints.
Emergency Communications Operator
Warren County Sheriff's Office
Lebanon, Ohio
10.2017 - 06.2022
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Maintained accurate records of all incidents handled by entering data into database.
- Maintained composure in high-stress situations.
- Handle emergency and non-emergency calls for assistance and information.
- Able to keep calm while taking control of emergency situations.
- Organized and adept at multi-tasking when handling phones and radios.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Assistant Manager
Acceptance Now
Dayton, Ohio
07.2015 - 10.2017
- Deliver excellent customer service to customers over the phone and in person.
- Analyzed business performance data and forecasted business results for upper management.
- Built positive relationships with store associates and management.
- Worked accurately and efficiently in a fast-paced environment, handling calls, emails, and chats.
- Ensure customer concerns are addressed and routed to appropriate parties.
Education
High School Diploma -
Middletown High School
Middletown, OH05-2014
Skills
- CRM
- Data Entry
- Administative Assistant
- Eager and willing to learn
- Efficient and detail-oriented
- Strong interpersonal skills
- Analyzing and problem solving
- Microsoft Excel proficiency
- Exceptional customer service
- Time Management and multi-tasking
- Fast learner
Timeline
Assistant Revenue Manager
General Hotels Corporation
06.2022 - Current
Emergency Communications Operator
Warren County Sheriff's Office
10.2017 - 06.2022
Assistant Manager
Acceptance Now
07.2015 - 10.2017
High School Diploma -
Middletown High School