Cortez Armstead
Indianapolis,IN
Summary
Qualified candidate with skills and abilities needed to succeed. Possessing strengths in task prioritization and business dynamics. Ready to leverage on to new professional challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Advisor
Zeigler Chevrolet
05.2020 - 09.2024
- Documentation Processes: Utilized digital documentation tools that improved accuracy and reduced paperwork handling time by 30%, enhancing overall efficiency in service operations.
- Quality Assurance: Implemented quality control checks and audits to ensure service delivery consistency and adherence to dealership standards, resulting in a 95% customer satisfaction rating on service quality.
- Compliance Management: Ensured adherence to regulatory requirements and dealership policies through regular audits and staff training, maintaining a clean compliance record and minimizing risk exposure.
Commercial Part Pro
Advance Auto Parts
05.2011 - 03.2020
- Team Collaboration: Collaborated effectively with sales teams and technicians to identify parts requirements, ensuring accurate fulfillment of customer orders.
- Customer Relationship Management: Built strong relationships with commercial customers, resulting in a high rate of repeat business and customer referrals.
Education
Bachelor of Business Administration -
Univeristy of Maryland Global Campus
12.2025
Associate of Business Administration -
University of Maryland Global Campus
01.2024
Skills
- Operations
- Team Development
- Policies and Procedures
- Strategic Planning
Certification
Human Resource Management Certification
University of Maryland Global Campus - Sept 2024
Timeline
Service Advisor
Zeigler Chevrolet
05.2020 - 09.2024
Commercial Part Pro
Advance Auto Parts
05.2011 - 03.2020
Bachelor of Business Administration -
Univeristy of Maryland Global Campus
Associate of Business Administration -
University of Maryland Global Campus
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