Marisa Alvarez
Stevens Creek Cadillac
Morgan Hill,CA
12
years of professional experience
Eager to absorb new information quickly and always looking ahead, thrives in a collaborative team environment. Forward-thinking mindset anticipates challenges and proactively seeks solutions, making a valuable asset to any organization. Strong emphasis on teamwork and passion for continuous growth, dedicated to contributing positively to team and company success.
Work History
Service Advisor
5 Months- Assisted customers with service inquiries, ensuring satisfaction and timely resolution of issues.
- Oversaw workflow in service department, mentoring junior advisors to improve performance.
Service Advisor
7 Months- Delivered exceptional customer service while addressing inquiries and resolving issues.
- Coordinated service appointments, ensuring optimal scheduling for efficiency.
- Provided detailed vehicle inspections and communicated findings to customers effectively.
- Developed and maintained strong relationships with customers to enhance loyalty and retention.
Service Advisor/Writer
6 Years 1 Month- I was the lead service advisor for Gilroy Chevrolet and have experience using Tekion and CDK service systems. I was responsible for handling day to day direct payments from customers as well as handling as processing invoices from vendors and third party companies for vehicle repairs as well as keeping clients informed on the progress of repairs.
Store Manager
2 Years 5 Months- Advanced from parts specialist to assistant manager, overseeing inventory management and warranty claims processing. Directed daily financial transactions, including deposits and billing reconciliations for commercial accounts. Managed sales operations, ensuring seamless store functionality and employee collaboration.
Cashier
10 MonthsEducation
Some college
High school - General education
Skills
Inventory
Key Holder
Team Building
Cash Handling
Scheduling and payroll
Training
Customer Service Skills
Knowledgeable in parts specifically for Gm and General Diagnostics (7 years)
Customer Service
Operations
Timeline
Service Advisor
Stevens Creek Cadillac
03.2026 - CurrentRead More
Service Advisor
Cardinale Automotive
08.2025 - 03.2026Read More
Service Advisor/Writer
Gilroy Chevrolet Cadillac
06.2019 - 07.2025Read More
Store Manager
O'Reilly Auto Parts
08.2016 - 01.2019Read More
Cashier
Walgreens
08.2014 - 06.2015Read More
Gilroy high school
High school from General education
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Gavilan College
Some college
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