Iliana Arambula
Alamo,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advisor
Nelnet
Remote
11.2022 - 05.2024
- Handle high call volume
- Maintained high customer satisfaction standards to meet or exceed targets.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Tax Preparer (Seasonal)
Jackson Hewitt
McAllen, TX
12.2019 - 05.2022
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Maintained compliance by adhering to current tax laws and regulations.
Receptionist
Clark Knapp Honda
Pharr, TX
08.2015 - 05.2017
- Answering high volume of calls, assisting customers, filing, documenting orders, creating new customer profiles.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
Customer Service Representative
Advance Auto Parts
Mission, TX
01.2014 - 08.2015
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Collaborated with team members to optimize store operations and achieve sales goals.
Education
Medical Assistant Program -
Kaplan College
McAllen, TX07.2011
High School Diploma -
PSJA Memorial High School
Alamo, TX05.2009
Skills
- Customer Focus
- Complaint Handling
- Data entry proficiency
- Call center experience
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Order Processing
- Remote Office Availability
- Scheduling
- Filing
- Receptionist
- Billing
- Data Entry
- Customer Service Skills
- Microsoft Word
- Microsoft
- Clerical
- Inventory
- Microsoft Office
- Organizational Skills
- Office experience
- Front desk
- Typing
- Phone etiquette
- Customer service
- Dealership experience
- Sales
Certification
Advisor 1
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Advisor
Nelnet
11.2022 - 05.2024
Tax Preparer (Seasonal)
Jackson Hewitt
12.2019 - 05.2022
Receptionist
Clark Knapp Honda
08.2015 - 05.2017
Customer Service Representative
Advance Auto Parts
01.2014 - 08.2015
Medical Assistant Program -
Kaplan College
High School Diploma -
PSJA Memorial High School