Heriberto Pelayo
West Palm Beach ,FL
Summary
Offering strong organizational and interpersonal skills, combined with readiness to learn and develop in dynamic environment. Brings ability to quickly grasp new systems and procedures, and apply analytical and troubleshooting skills. Ready to use and develop problem-solving and communication skills in Service and Parts Manager role.
Overview
8
8
years of professional experience
Work History
Service Advisor
Napleton Group
08.2022 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Parts Counter Person
Schumacher Auto Group
02.2021 - 08.2022
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Ordered parts from various distributors to fulfill demands.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Parts Manager
West Palm Beach Mitsubishi
02.2020 - 02.2021
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
- Tracked project costs and other financial metrics to maximize profitability.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
General Manager
AutoZone
02.2017 - 02.2020
- Developed and implemented strategies to increase sales and profitability.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
High School Diploma -
South East High School
South Gate, CA06.2011
Skills
- Sales Expertise
- Client Rapport-Building
- Records Maintenance
- Handling Customer Complaints
- Staff Training
- Parts management
- Inventory
- Parts expert
Education
South Gate, CA
Contact
West Palm Beach , FL 33415
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Napleton Group
08.2022 - Current
Parts Counter Person
Schumacher Auto Group
02.2021 - 08.2022
Parts Manager
West Palm Beach Mitsubishi
02.2020 - 02.2021
General Manager
AutoZone
02.2017 - 02.2020
High School Diploma -
South East High School
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