Amanda Hucks
Summerville,SC
Summary
Team-minded Customer Service Administrator offering many years of experience working closely with other company to improve processes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Advisor
John's Truck Service
Moncks Corner, SC
05.2025 - 11.2025
- Guided customers through service options, ensuring clarity and satisfaction.
- Coordinated schedules for service appointments, optimizing workflow efficiency.
- Resolved customer inquiries and concerns promptly, enhancing overall experience.
- Trained new team members on service procedures and company policies.
Service Administrator
Kenworth Trucking Company
Summerville
09.2018 - 05.2025
- Maintain an excellent work relationship with coworkers and vendors.
- Creating multiple work orders for customers needs
- Knowledgeable filing warranty with outside Vendors
- Provided administrative support to service team by preparing and maintaining records, documents, and reports.
- Scheduled customer appointments for the service team according to established procedures.
- Answered incoming calls from customers regarding technical inquiries and services.
- Assisted customers with their inquiries in a professional manner.
- Coordinated logistics of parts shipments between suppliers and customers.
- Created invoices for services rendered and processed payments received from customers.
Receiving Associate
Lowes
03.2017 - 09.2018
- Maintain a working relationship with vendors and customers, receive inventory both electronically and physically, assist in stock control, schedule deliveries with vendors/drivers, and handle shipping.
- Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
- Operated material handling equipment to move pallets of merchandise from receiving area to storage locations.
- Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
- Maintained records of all incoming products, including quantity received and location in warehouse.
- Unloaded trucks manually or using a hand truck or dolly when necessary.
Department Manager
Lowe's Home Improvement
Charleston
02.2005 - 03.2017
- Maintained shift schedules for 40-80 people, responsible for multiple departments, provided customer service, controlled overall department inventory, trained equipment operators, participated in store seasonal re-sets, and conducted inventory audits.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
Education
High School Diploma -
Summerville High School
01.2004
Skills
- Payroll
- Inventory
- Logistics
- Data Entry
- Accounting (3 years)
- Accounts Payable (6 years)
- Administrative Experience (3 years)
- Accounts Receivable
- Office Management (13 years)
- Management
- Follow-up skills
- Issue Resolution
- Shipping and receiving understanding
- Troubleshooting
- Corporate policies
- Scheduling appointments
- Payment Processing
- Customer Needs Assessment
- Information Updates
- Customer service excellence
- Cash Handling
Certification
Service Advisor/Foreman
Forklift Certification
Timeline
Service Advisor
John's Truck Service
05.2025 - 11.2025
Service Administrator
Kenworth Trucking Company
09.2018 - 05.2025
Receiving Associate
Lowes
03.2017 - 09.2018
Department Manager
Lowe's Home Improvement
02.2005 - 03.2017
High School Diploma -
Summerville High School