Ulises Hernandez Palestino
Angier,NC
Summary
An ambitious and motivated individual with over 5 years of experience driving sales and profitability. Energetic and optimistic customer service representative with over 4 years of professional experience assisting customers in solving complex issues. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Authorized to work in the US for any employer.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor
Chapel Hill Tire
Raleigh, NC
11.2022 - Current
- Maintain positive customer relationships to ensure repeat business
- Ability to ask the right questions to solve problems
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
- Using my knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
- Attention to detail to ensure accurate documentation and billing is being made
- Excellent customer service, interpersonal and communication expertise.
Store Manager
O'Reilly Auto Parts
Holly Springs, NC
09.2020 - 11.2022
- Supervise work performance of all team members assigned to my store.
- Analyzed sales numbers and performance metrics to locate deficits and
implement process improvements. - Work jointly with district manager in recruiting, testing, hiring, evaluating, promoting, disciplining, and discharging of team members.
- Maximize sales by providing customers with prompt, courteous, and professional service while maintaining a welcoming environment.
- Show consistent sales growth by following policies and procedures aimed at efficiently operating the store as a profit center.
- Handle customer inquiries and complaints.
- Monitor and manage store inventory.
- Perform sales calls.
- Complete performance reviews, train and develop team members.
- Created procedures and documents for store readiness for quarterly and yearly
audits.
Commercial Sales Manager
Oreily's Auto Parts
Holly Springs, NC
01.2019 - 09.2020
- Manage shipments by researching shipping methods and costs and tracking
packages. - Filling customer orders from stock, ordered out of stock items, and completed
deliveries. As well as advising customers on substitution and modification of
parts when identical replacements were not available. - Mark and store parts in stockrooms, according to prearranged systems.
Process returned parts for refunds/credits, while also verifying correct return
classification for every part returned. - Maintain and clean work and inventory areas using 5S concepts and tools.
Assist customers, such as responding to customer complaints and updating
them about back-ordered parts. - Receive and fill telephone and online orders for parts.
Discuss use and features of various parts, based on knowledge of machines and
equipment. - Measure parts, using precision measuring instruments, to determine whether
similar parts may be machined to required sizes. - Develop departmental objectives, procedures and strategies.
Education
High School Diploma -
HARNETT CENTRAL HIGH SCHOOL
Angier, NC06.2015
Skills
- Fluent in English and Spanish
Lead translator for major commercial
accounts - Word
- Powerpoint
- Excel
- Sales Management
- Merchandising
- Budgeting
- Profit & Loss
- Payroll
- Retail Management
- Conflict Management
Certification
ASE Certification
Languages
Spanish
Full Professional
Timeline
Service Advisor
Chapel Hill Tire
11.2022 - Current
Store Manager
O'Reilly Auto Parts
09.2020 - 11.2022
Commercial Sales Manager
Oreily's Auto Parts
01.2019 - 09.2020
High School Diploma -
HARNETT CENTRAL HIGH SCHOOL
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