Ashley Linville
Red Bluff,CA
Summary
Knowledgeable Manager with proven track record in overseeing multiple locations and driving operational excellence. Successfully managed teams to improve customer satisfaction and streamline processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Advisor
Thrive Automotive
Redding, CA
07.2025 - 11.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated service appointments, ensuring optimal scheduling and resource allocation for efficiency.
- Maintained accurate records of customer interactions and service history to enhance follow-up processes.
- Collaborated with technicians to provide timely updates on vehicle status and repair progress.
- Trained new staff on service protocols and customer engagement techniques to improve team performance.
- Developed and maintained strong relationships with clients, fostering loyalty and repeat business opportunities.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Trained staff on operating procedures and company services.
- Managed timely and effective replacement of damaged or missing products.
District Manager
AutoZone Inc
Eugene, OR
10.2014 - 07.2025
- Achieved improved communication through regular conference calls.
- Enhanced sales results by equipping employees with necessary product knowledge.
- Facilitated career growth for current employees within the organization.
- Successfully recruited and hired candidates for various positions on a regular basis.
- Ensured smooth operations across 11 stores by maintaining staffing levels, presentation standards, and sales growth.
- Addressed issues promptly through corrective actions.
- Strengthened relationships with automotive shops to resolve challenges.
- Created a fun and safe environment for over 100 team members in the district.
- Drove continuous improvement through ongoing training.
- Confirmed weekly schedules for all 11 stores.
Automotive Service Advisor
Thrive Automotive
Redding, CA
11.2023 - 07.2024
- Assisted customers in identifying service needs and scheduling appointments.
- Supported technicians by providing accurate service history and customer information.
- Facilitated communication between customers and service teams to enhance satisfaction.
Education
High School Diploma -
Yreka Union High School
Yreka, CAAutomotive Technology
Butte College
Chico, CASkills
- Vehicle Maintenance
- Merchandising
- Supervising experience
- Interviewing
- Payroll
- Management
- Store Management Experience
- Territory Sales Management Experience
- District Management Experience
- Recruiting
- Employee Orientation
- Retail management
- Mechanical Knowledge
- Leadership
Certification
Driver's License
Timeline
Service Advisor
Thrive Automotive
07.2025 - 11.2025
Automotive Service Advisor
Thrive Automotive
11.2023 - 07.2024
District Manager
AutoZone Inc
10.2014 - 07.2025
High School Diploma -
Yreka Union High School
Automotive Technology
Butte College