Cortez Jennings
Chelsea
Summary
Results-oriented Shift Leader with expertise in team supervision, training, and problem-solving. Proven ability to enhance service quality and operational efficiency while maintaining high customer satisfaction.
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
McDonald's Restaurant
Chelsea, AL
08.2024 - Current
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members on food safety protocols and customer service excellence.
- Implemented efficient workflow processes, enhancing speed of service during peak hours.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Cook Shift Leader
Zaxbys Resturant
Hoover, AL
02.2022 - 08.2024
- Supervised kitchen staff, ensuring adherence to food safety and quality standards.
- Trained new team members on food preparation techniques and menu items.
- Coordinated shift schedules to optimize workflow and maintain operational efficiency.
- Monitored inventory levels, placing orders to maintain stock for daily operations.
Education
High School Diploma -
Gunn Christian Academy
Birmingham, ALSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Team motivation
- Training assistance
- Team supervision
- Staff education and training
- Goal setting and tracking
- Motivational leadership
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
McDonald's Restaurant
08.2024 - Current
Cook Shift Leader
Zaxbys Resturant
02.2022 - 08.2024
High School Diploma -
Gunn Christian Academy