Cortez Mantor
Summary
Versatile and results-driven professional with a proven track record at Emory Healthcare-Winship Lab, enhancing inventory accuracy and supply chain efficiency. Excelled in roles requiring critical thinking and exceptional customer service, significantly improving client loyalty at Summit Racing Equipment. Skilled in procurement expertise and active listening, adept at fostering team collaboration and driving operational improvements.
Overview
8
8
years of professional experience
Work History
Material Management Specialist
Emory Healthcare-Winship Lab
Atlanta, GA
03.2024 - Current
- Enhanced inventory accuracy by implementing efficient material management procedures and tracking systems.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Conducted regular audits of inventory records, identifying discrepancies and implementing corrective actions to maintain data integrity.
- Ensured regulatory compliance in material handling, storage, and disposal practices to maintain a safe working environment.
- Improved supply chain efficiency, coordinating with suppliers and transportation providers to ensure timely deliveries.
- Compared shipping orders and invoices against contents received to verify accuracy.
Customer Service Representative
Summit Racing Equipment
McDonough, GA
12.2022 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Reduced order processing time by consistently maintaining a clean and organized workspace.
Gas Station Manager
RaceTrac
McDonough, GA
02.2022 - 10.2022
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Reported issues to higher management with great detail.
- Coordinated routine maintenance tasks, ensuring uninterrupted operations at the station.
- Collaborated with vendors to negotiate better pricing, resulting in increased profit margins.
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
Kennel Technician
Dandie Scottie Kennel
Atlanta, GA
07.2018 - 12.2021
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Implemented new protocols for animal transport, ensuring safe and comfortable transfers both within and outside the facility.
Department Lead
Toys"R"Us
McDonough, GA
10.2016 - 02.2018
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Set up displays and trained employees on current promotions.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Participated in frequent cross-training activities within various back-of-house roles, increasing versatility among team members.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Collaborated with front-of-house staff to ensure seamless guest experiences and timely service.
Education
No Degree - Criminal Science
Georgia State University
Atlanta, GASkills
- Supplier relationship management
- Procurement expertise
- Warehouse management
- Materials planning
- Stock replenishment
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Cash handling
- Time management skills
- Customer service excellence
- Team collaboration
Languages
Spanish
Elementary
Japanese
Limited Working
Timeline
Material Management Specialist
Emory Healthcare-Winship Lab
03.2024 - Current
Customer Service Representative
Summit Racing Equipment
12.2022 - 06.2023
Gas Station Manager
RaceTrac
02.2022 - 10.2022
Kennel Technician
Dandie Scottie Kennel
07.2018 - 12.2021
Department Lead
Toys"R"Us
10.2016 - 02.2018
No Degree - Criminal Science
Georgia State University