Cortiga Baker
YMCA
Wichita,KS
Summary
Dedicated and customer-focused Account Manager with experience in customer service, retention, and resolving customer concerns in a fast-paced call center environment. Skilled at building relationships, solving problems, managing multiple tasks, and providing excellent customer support. Strong communication, organization, and conflict-resolution skills with a commitment to meeting company goals and delivering a positive customer experience.
Work History
Accounts Manager
5 Years 6 Months- Managed client accounts, ensuring accurate billing and timely payments.
- Developed strategic relationships with key clients to enhance satisfaction and retention.
- Oversaw daily operations, optimizing processes for improved efficiency and effectiveness.
- Analyzed financial reports to provide insights on account performance and growth opportunities.
- Coordinated cross-functional teams to address client needs and deliver tailored solutions.
Customer Service Representative
11 Years 3 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Navigated CRM software to track customer interactions and update relevant information.
- Assisted customers with account management, billing questions, and service changes.
- Collaborated with team members to streamline processes and enhance service delivery.
- Provided feedback on customer trends to improve service offerings and support initiatives.
- Trained new staff on best practices in customer engagement and system usage.
- Conducted follow-ups to ensure customer satisfaction and address any outstanding issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Daycare Lead
13 Years 8 Months- Supervised daily activities and ensured child safety in a nurturing environment.
- Developed and implemented age-appropriate lesson plans to enhance learning outcomes.
- Trained and mentored junior staff on best practices for child engagement.
- Established effective communication with parents regarding children's development and well-being.
Education
High School Diploma
Skills
Account management
Cash flow management
AP and AR management
Invoicing
Accounts receivable management
Month-end reporting
Payroll management
Budget management
Audit support
Payment collection
Sales invoicing
Revenue analysis
Teamwork and collaboration
Customer relationships
Customer service
Customer rapport
Account servicing skills
Team Training
Schedule management
Timeline
Accounts Manager
EVERON
01.2021 - 2026Read More
Customer Service Representative
Tmobile
04.2015 - 2021Read More
Daycare Lead
YMCA
06.2010 - 02.2024Read More
Wichita West High
High School Diploma
Read More