Cortland Williams
Houston,TX
Summary
Motivated entry level developer driven to produce great software solutions. Possesses knowledge of HTML, CSS, and Javascript with ability to quickly learn new technologies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Web Support Analyst
OptumRx
10.2022 - Current
- Drives resolution of caller questions/issues on the first call whenever possible (e.g., first-call resolution, one-and-done)
- Ensures proper documentation of caller questions/issues (e.g., research conducted, steps required, final resolution)
- Offers advice and assistance to customers, paying attention to special needs or wants.
- Answers customer telephone calls promptly to avoid on-hold wait times.
- Improved website functionality by identifying and resolving technical issues promptly.
Floor Manager
Landry’s Seafood House
05.2021 - 10.2022
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Floor Manager
Pappadeaux Seafood Kitchen
07.2019 - 05.2021
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
Store Manager
Journeys Shoe Store
06.2017 - 07.2019
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Supervised and effectively trained employees to decrease process lags and boost productivity.
Golf Caddy Master
Moraine Country Club
06.2015 - 05.2017
- Oversaw hiring process of new caddy's
- Assigned caddies to their daily assignments
Golf Caddy
Moraine Country Club
07.2012 - 06.2015
- Repaired divots and ball marks and raked bunkers to increase course attraction and boost membership rates.
Education
Fire I, Fire II & EMT -
Sinclair Fire Academy
Certificate of Completion - Information Technology
MyComputerCareer.com
Raleigh, NCIBM Full Stack Software Developer Certification
Coursera IBM
03.2024
Skills
- Git (Software)
- HTML
- CSS
- Javascript
- React (Web Framework
- Front-end Development
Certification
- Introduction to Web Development with HTML, CSS, Javascript - IBM
- Developing Front End Apps with React - IBM
- Developing Back End Apps with Node.js and Express - IBM
Timeline
Senior Web Support Analyst
OptumRx
10.2022 - Current
Floor Manager
Landry’s Seafood House
05.2021 - 10.2022
Floor Manager
Pappadeaux Seafood Kitchen
07.2019 - 05.2021
Store Manager
Journeys Shoe Store
06.2017 - 07.2019
Golf Caddy Master
Moraine Country Club
06.2015 - 05.2017
Golf Caddy
Moraine Country Club
07.2012 - 06.2015
Fire I, Fire II & EMT -
Sinclair Fire Academy
Certificate of Completion - Information Technology
MyComputerCareer.com
IBM Full Stack Software Developer Certification
Coursera IBM
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