Cortland Weatherspoon
Williamson,GA
Summary
Certified Information Technology Specialist and Military Veteran with a Secret Security Clearance and over 9 years of proven experience as a System Administrator, IT Help Desk Support and 2 years as an IT Supervisor. Accomplished measurable results while leading a team of 8 in a dynamic, fast – paced environments. Possess a comprehensive background in networking derived from conducting domestic and global operations in Korea and Fort Bliss, TX. Managed risk upon multiple lines to protect assets, property, and equipment valued over $2 million while meeting expectations of senior leadership. Possess extensive knowledge in computer software and hardware. Recipient of multiple awards for outstanding performance and professionalism.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Help Desk Analyst
Enterprise Service Desk
09.2021 - Current
- Provided end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Trained new employees on basic day to day operations.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Outlook and Adobe.
- Utilized Active Directory for user account and computers rights
- Troubleshooting Microsoft Office 365 issues on a daily basis
- Scheduled VTCs for customers through AT&T
Deployment Technician/ Deployment Supervisor
Apex Systems
07.2020 - 09.2021
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Linked computers to network and peripheral equipment, including printers and scanners.
- Configured hardware, devices and software to set up work stations for employees.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Patched software and installed new versions to eliminate security problems and protect data.
- Setup, installed and configured computers in various business locations to support operations and reporting.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Identified individual employee's unique work styles and adapted management methods.
- Conducted scheduled and impromptu evaluations to assess work performance.
Information Technology Specialist
United States Army
12.2014 - 06.2020
- Removed and replaced malfunctioning components to correct hardware problems
- Removed malware, ransomware and other threats from laptops and desktop systems
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Documented all support interactions in system for future reference and addition to knowledge base
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Engaged end users and answered questions via email, phone and in forums
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Trained and guided team members to maintain high productivity and performance.
- Configured hardware, devices and software to set up work stations for employees
- Installed, maintained and troubleshot CISCO Phones for high ranking personnel
- Installed and maintained CISCO WebEx and Meeting
- Troubleshooting of Windows 7, 8 and 10 using lifetime of personal and work experience
- Removed, added and created Users and Computers to Windows Active Directory
- Re-imaged laptops using CD-Rom and IPV4 network
- Troubleshoot and connecting routers, switches and satellites to give internet access to Field Hospitals, ROK Army and Signal Battalions.
- Oversaw VTC conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
- Ran VTC conference rooms for high ranking personnel such as Lieutenant Colonels, Majors and Sargent Majors
- Honorably Discharged at the rank of Sergeant (E-5)
Soccer Player
FC Indiana
05.2012 - 09.2014
- Maintained strong mental focus under pressure situations, enabling successful execution of crucial plays during games.
- Improved techniques and form by training consistently.
- Attended all practices on time with positive demeanor and willingness to work hard.
- Maintained drive and determination to obtain personal and team objectives and goals.
Education
Vocational Certificate - Network Security Administration
American Business And Technology University
06.2021
Information Technology
Ft. Gordon Cyber Center of Excellence
07.2015
High School Diploma -
Marion High School
06.2011
Skills
- Security Clearance
- Software updates
- Microsoft Active Directory
- Hardware installations
- Problem-solving skills
- Device configuration
- Troubleshooting
- Technical support
- Hardware knowledge
- Desktop support
- Microsoft Windows 7, 8 & 10
- Windows Servers 2008
- Customer service
- Organization
- Linux Ubuntu
- Linux VM
- Microsoft 365
- VTC Setup
- Software installation
- Logging support tickets
- Network troubleshooting
- Remote support
- Customer support
- Onboarding
Certification
- CompTIA Security+ (exp. Aug, 2028)
Timeline
IT Help Desk Analyst
Enterprise Service Desk
09.2021 - Current
Deployment Technician/ Deployment Supervisor
Apex Systems
07.2020 - 09.2021
Information Technology Specialist
United States Army
12.2014 - 06.2020
Soccer Player
FC Indiana
05.2012 - 09.2014
Information Technology
Ft. Gordon Cyber Center of Excellence
High School Diploma -
Marion High School
Vocational Certificate - Network Security Administration
American Business And Technology University
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