Tania Ponder
Savannah,United States
Summary
Front desk supervisor with proven ability to resolve daily operational challenges efficiently and professionally. Expertise in adapting to changing demands and quickly acquiring new knowledge. Strong background in training and managing staff, ensuring optimal shift coverage to enhance guest satisfaction.
Overview
31
31
years of professional experience
Work History
Front Desk Supervisor, Night Auditor
Hyatt Regency Savannah
12.2022 - Current
- Performed nightly financial audits ensuring accuracy of daily hotel revenue and transactions.
- Reconciled cash, credit card, and electronic payments to ensure financial precision.
- Prepared financial reports summarizing daily revenue, occupancy rates, and operational performance.
- Resolved discrepancies in guest accounts and financial records to maintain guest satisfaction.
- Led front desk staff in compliance with operational and financial procedures to enhance service quality.
- Maintained accurate documentation of financial transactions and audit records.
PM Front Desk Supervisor
Embassy Suites, Savannah Historic District
06.2021 - 11.2022
- Manage front desk operations by completing a checklist of important daily tasks, determine room and rate availability and make decisions that are in the best interest of the hotel.
- Assigned and instructed Guest Service Agents on specific work tasks to ensure clarity and efficiency.
- Facilitated communication between Guest Service Agents and departments to promptly resolve inquiries and enhance guest satisfaction.
- Resolve customer complaints by conducting thorough research into the situation and the most effective resolution.
- Authorize revenue allowances to remedy problems only after alternative solutions have been offered.
- Monitor lobby traffic to make staffing adjustments accordingly.
- Encouraged team members to enhance their skills and effectiveness.
- Prepared and conducted daily pre-shift meetings to update staff on essential information, fostering adherence to Hilton standards in guest service.
- Make recommendations for training related issues when inconsistencies develop at the Front Desk.
Night Audit Clerk
Hilton Hotel Greenville, SC
04.2019 - 06.2021
- Ran audit reports from front office system and Point of Service to ensure accurate financial reporting.
- Balance all revenue and settle accounts nightly, maintain files and reset the system for next day's operations.
- Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to break down revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
- Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
- Corrected adjustments and resolved computer issues during shift to ensure smooth operations.
- Supported team operations by performing various tasks to enhance workflow efficiency.
Administrative Specialist II/Customer Service Representative
South Carolina Department of Motor Vehicles
03.2017 - 02.2019
- Reported directly to branch office manager as customer service representative.
- Executed routine transactions, including operating camera for quick hits and processing renewals, streamlining customer interactions.
- Communicated policies and procedures to customers, enhancing their understanding and satisfaction with services.
- Handled various transactions such as handicap placards, driving records, and license plate turn-ins.
- Conducted written and skills tests for walk-in customers to support driver services.
- Collaborated with supervisors to address problem-solving and decision-making challenges.
- Utilized Phoenix system and related hardware to enhance transaction efficiency.
- Applied basic computer skills to support daily customer service operations.
Advanced Medical Support Assistant
Department of Veterans Affairs, Health Administration
07.2011 - 12.2016
- Perform a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses and other members of the medical team who provide direct patient care in a Community Based Outpatient Clinic (CBOC).
- Work collaboratively in an interdisciplinary coordinated care delivery model [i.e., Patient Aligned Care Team (PACT)].
- Engaged in team huddles and meetings to plan and manage patient care; established priorities and adjusted workflow to meet team and patient needs, facilitating communication of appointment and medication requests and referring clinical calls to appropriate staff.
- Ensured clinic setup adhered to protocols to support clinic needs, collaborating with clinic contacts to maintain effective communication with patients, interdisciplinary team, VA medical centers, and other agencies.
- Review and monitor pre-appointment requirements to assure readiness for patient visit/procedure;
- Utilized computerized data entry systems to enter, modify, and retrieve sensitive information in the electronic medical record, prioritizing tasks, participating in problem-solving discussions, and performing administrative follow-up actions.
- Ensured accuracy of patient demographic data to maintain updated records.
- Work with the supervisor in setting priorities and deadlines, providing input in problem solving on operational issues or procedures;
- Practical knowledge of standard procedures, medical records, medical terminology, security of sensitive electronic files, process improvements, and customer service;
- Assisted in managing staff shortages by covering for absent medical support assistants.
Supply and Accounting Manager
United States Army
02.1995 - 09.2010
- Oversaw Command Supply Discipline and guided hand receipt holder in addressing property accounting discrepancies through the Financial Liability Investigation of Property Loss (FLIPL) and the Administrative Adjustment Report (AAR).
- Managed supply accountability through Government Purchase Card purchases, ensuring timely receipt of necessary supplies for military and civilian personnel.
- Conducted 10% and Sensitive items monthly inventories of property book items on hand; accountable for over $1 million worth of property and equipment;
- Oversaw the primary Hand Receipt Holder and documented property accountability through sub-hand receipt holder levels.
- Researched transaction histories and status inquiries to ensure that proper equipment was on hand or on order;
- Coordinated logistical support for 84 organizational and 36 Table of Distribution and Allowances units using the Army Defense Travel System (DTS).
- Supervised and managed the visibility and reports/material branch; provided guidance to six property book teams and supervised and counseled three soldiers.
- Supervised Department of the Army total package fielding for the 2d Infantry Division, ensuring successful integration of new systems.
- Provided guidance, counseling and advice to the three companies within a Military Intelligence Battalion on supply procedures and also interfaced with outside agencies such as Contracting Command, DPW and III Corps G-4.
- Executed downsizing and realignment of Military Police Brigade, facilitating turn-in of over $1 billion in property and equipment.
- Streamlined mail and message distribution processes to enhance communication efficiency.
- Duty Stations: Fort Clayton, Panama; Fort Jackson, SC; Fort Hood, TX; Camp Casey, Korea; Fort Monroe, VA; Ansbach, Germany
Government Housing Liaison
United States Army
09.2007 - 05.2009
- Executed analytical, advisory, and liaison duties for Housing Division Chief and First Sergeant’s Barracks Program to enhance operational effectiveness;
- Evaluated, through field study, overall management performance of all local housing operations and compliance with agency regulations and requirements;
- Collaborated with Branch Chiefs and First Sergeants to optimize management of housing programs within designated areas;
- Conducted regular visits to Division's Branches to assess operations in family housing, unaccompanied personnel housing (UPH), budget management, and various housing services.
- Planned, scheduled and executed the centralized housing management operations and activities;
- Analyzed, planned, and developed solutions to procedural problems within the housing system.
- Researched operations and provided the Division Chief with information, statistics, and trends associated with the services and products available;
- Provided feedback to branch chiefs supporting the housing assignees/occupants.
- Familiar with HOMES 3 and HOMES 4 database programs.
Education
Bachelor of Arts - Psychology
Saint Leo University
Saint Leo, Florida, United States06-2007
Certificate for Small Business Accounting -
Greenville Technical College
Greenville, SC05-2019
Supply Chain Management -
Greenville Technical College
Greenville, SC03-2020
Skills
- Customer service
- Clerical support
- Data entry and typing
- Microsoft Office proficiency
- Record keeping
- Inventory management and auditing
- Leadership and adaptability
- Diversity awareness
- Security clearance
Volunteer Experience
- Member and coordinator with the Ansbach Elementary School Parent Teacher Student Association
- Treasurer for Ansbach Girl Scouts
- Co-leader for Brownie Troop 507
- President for Bryan Elementary School Parent Teacher Association
- Financial Secretary for Sigma Gamma Rho Sorority, Inc at the local level
Additional Work Experience
- Cashier/Sales Associate – Michael’s
- Tax Preparer – M&M Tax Service
- Night Audit/Front Desk Clerk – Super 8 Motel; Holiday Inn
- Cashier – Taco Bell, Taco Cabana, High School Snack Bar
- Administrative Assistant – Salvita, Inc.
- Retail Sales – His Place
- Surgical Technician – US Army
Skills
Responsible for both oral and written correspondence, Use of computer applications including but not limited to Microsoft Word, Excel, Power Point, Publisher, Access, Outlook, VISTA, and CPRS, Data entry, Typing, Answered telephones that were either single or multi-lined, Greeted patients, customers and guests upon entry, Answered questions either in person or on the telephone, Ensured patients and customers received proper attention, Communicated with high, middle and lower level management on issues concerning their personnel, Served as a liaison between management and personnel, Ensured residents received their proper housing allowances and entitlements, Able to work with a variety of different people from different backgrounds, Able to adapt to any kind of change, Balanced daily transactions for front desk accounting records for accuracy, Summarized and compiled information for the hotel's financial records on a daily basis, Tracked room revenues, occupancy percentages, and other front desk operating statistics, Prepared daily summary of cash, check, and credit card activities reflecting the hotel's financial performance, Posted room charges to guest accounts, Processed credit card vouchers, Verified all account postings and balances made during the day by front desk clerks, Performed duties as desk clerk in terms of check-in/out and reservations, Ensured cash drawer was balanced at the beginning, middle and end of each shift, Maintained accountability of over $100 million worth of property and equipment, Hand receipted equipment down to the end user level, Responsible for the purchase, shipment, receipt, storage, issue and accountability of office supplies with 98% accuracy
Timeline
Front Desk Supervisor, Night Auditor
Hyatt Regency Savannah
12.2022 - Current
PM Front Desk Supervisor
Embassy Suites, Savannah Historic District
06.2021 - 11.2022
Night Audit Clerk
Hilton Hotel Greenville, SC
04.2019 - 06.2021
Administrative Specialist II/Customer Service Representative
South Carolina Department of Motor Vehicles
03.2017 - 02.2019
Advanced Medical Support Assistant
Department of Veterans Affairs, Health Administration
07.2011 - 12.2016
Government Housing Liaison
United States Army
09.2007 - 05.2009
Supply and Accounting Manager
United States Army
02.1995 - 09.2010
Bachelor of Arts - Psychology
Saint Leo University
Certificate for Small Business Accounting -
Greenville Technical College
Supply Chain Management -
Greenville Technical College