Kashayla Bostic
Orlando,FL
Summary
Results-driven professional with solid administrative, customer service, and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor/Night Auditor
Holiday Inn Suites
Orlando, US
03.2022 - Current
- Answering calls
- Assisting Guest with daily essentials
- Checking in/out Guest
- Making Reservations
- Monitored the front desk staff to ensure proper customer service was provided.
- Guided employees in handling difficult or complex problems.
- Provided concierge services for guests.
- Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
Cashier
Zaxbys
Atlanta, Georgia
08.2019 - 12.2019
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
Customer Service Technical Representative
Computer Generated Solutions
Atlanta, US
07.2019 - 11.2019
- Company Overview: Contracted with Sprint
- Taking calls for sprint customers
- Assistance for individuals having technical problems with electronic devices
- Managed client records
- Set up client appointments
- Performed customer service surveys
- Assisted customers with a warm and professional attitude
- Answered general questions
- Responsible for tracking and maintaining inventory
- Contracted with Sprint
Customer Service Representative
TTEC
Orlando, US
02.2018 - 01.2019
- Contacting patients in regards to health plan
- Taking inbound calls
- Deescalating irate callers
- Answering up to 100+ calls a day
- Making daily deadlines
- Following up with daily task
Education
High school diploma -
Skills
- Customer Service
- Microsoft Office
- Technical Support
- Computer Networking
- Cash Handling
- Typing
- Hotel experience
- Phone etiquette
- Hospitality
- Guest services
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Supervisor/Night Auditor
Holiday Inn Suites
03.2022 - Current
Cashier
Zaxbys
08.2019 - 12.2019
Customer Service Technical Representative
Computer Generated Solutions
07.2019 - 11.2019
Customer Service Representative
TTEC
02.2018 - 01.2019