William Cris Doperoy
Fort Lauderdale,FL
Summary
Hospitality Professional experienced in front desk operations and guest relations. Managed check-in and check-out processes while utilizing Fosse reservation systems, ensuring adherence to established standards. Advanced to Personal Concierge role, delivering tailored support for extended-stay guests and enhancing overall guest satisfaction through effective communication and problem-solving.
Overview
31
31
years of professional experience
Work History
Front Desk Supervisor/Night Auditor
Marriott Residence Inn Intracoastal/Il Lugano
Fort Lauderdale, FL
08.2018 - Current
- Upheld Marriott front desk standards while utilizing Fosse reservation systems to enhance guest exAdvanced to Personal Concierge, supporting extended-stay guests with personaManaged front-of-house operations, ensuring seamless guest check-in and check-out processes. ront-of-house operations.
- Managed guest check-in and check-out using Marriott property systems.
- Resolved guest concerns with calm, professional service.
- Upheld Marriott front desk standards while utilizing Fosse reservation systems to enhance guest exAdvanced to Personal Concierge, supporting extended-stay guests with personaManaged front-of-house operations, ensuring seamless guest check-in and check-out processes.ront-of-house operations.
Front Desk Agent/Night Auditor
Crowne Plaza Hotel
Fort Lauderdale, Florida
01.2017 - 07.2018
- Oversaw front desk operations, served as relief auditor, and performed concierge duties.
Customer Service Rep\Floor Supervisor
Kroger\Pick N Save Market
Appleton, Wisc.
09.2016 - 01.2017
- Supervised front end and cashiering operations, ensuring smooth transactions and positive customer experiences.
- Welcomed customers at Kroger Pick N Save Market service desk, providing assistance with inquiries and concerns.
- Addressed customer questions regarding products, pricing, and store policies, enhancing overall satisfaction.
- Processed returns, exchanges, and refunds following store procedures.
Guest Services Representative & Concierge
The B Ocean Hotel & Resort
Ft. Laud., Florida
09.2011 - 11.2014
- Supervised front of house operations at the hotel.
- Resolved guest inquiries using hotel policies, room details, and resort amenities.
- Coordinated front desk communication with housekeeping, maintenance, and reservations teams.
- Coordinated front desk communication with housekeeping, maintenance, and reservations teams to address guest needs promptly.
Guest Services Agent
Pineapple Point Guesthouse
Ft. Laud., Florida
10.2005 - 11.2010
- Managed front desk operations, providing warm and professional service to enhance guest experience.
- Greeted guests at front desk, ensuring a welcoming atmosphere and addressing inquiries promptly.
- Managed front desk operations by greeting and assisting guests.
- Answered phone calls, effectively resolving guest questions to ensure satisfaction and clarity.
Personal Assistant
H. L. Silets, the Director of Business & Legal Affairs @ El Entertainment Television
Beverly Hills, Ca.
03.1996 - 11.2004
- Performed administrative tasks as a legal secretary, including bookkeeping, scheduling appointments, and arranging travel.
- Organized director's calendar to optimize scheduling efficiency., meetings, and travel for Business and Legal Affairs director at entertainment television network.
- Drafted correspondence, memos, and follow-up notes for legal and business matters.
- Facilitated contract routing to ensure timely signature collection., signatures, and document distribution across internal teams.
Education
business law
Pasadena City College
Pasadena, CaliforniaClass - Seamen E-3 -
United States Navy
High School Diploma -
Spring Valley School
Columbia, South CarolinaSkills
- Front desk operations
- Arrivals & Departures
- Concierge services
- Fosse reservations system
- Hotel property System
- Reservationist
- VIP guest relations
- Occupancy Forecasting
- Financial Reconciliation
- POS operations
- Staff supervision
- Customer Satisfaction
- Conflict resolution
- Effective communication
- Detail Oriented
- Organizer
- Brand Ambassador
- Problem-solving skills
- VIP guest relations
- POS operations
- Property management systems
Personal Information
Title: Front Desk Supervisor
Timeline
Front Desk Supervisor/Night Auditor
Marriott Residence Inn Intracoastal/Il Lugano
08.2018 - Current
Front Desk Agent/Night Auditor
Crowne Plaza Hotel
01.2017 - 07.2018
Customer Service Rep\Floor Supervisor
Kroger\Pick N Save Market
09.2016 - 01.2017
Guest Services Representative & Concierge
The B Ocean Hotel & Resort
09.2011 - 11.2014
Guest Services Agent
Pineapple Point Guesthouse
10.2005 - 11.2010
Personal Assistant
H. L. Silets, the Director of Business & Legal Affairs @ El Entertainment Television
03.1996 - 11.2004
business law
Pasadena City College
Class - Seamen E-3 -
United States Navy
High School Diploma -
Spring Valley School