Heather Corona
Cotati,CA
Summary
Skilled Supervisor/Night Auditor bringing many years of experience in hospitality environments. Methodical nature with strong attention to detail and complex problem-solving skills. Always maintains positive attitude, best in class customer service and works smart and quickly while maintaining cool head under pressure.
Overview
28
28
years of professional experience
Work History
Front Desk Supervisor/Night Auditor
Sheraton Hotels & Resorts
05.2022 - Current
- Balanced hotel accounts and resolved discrepancies
- Resolving guest complaints and problems
- Handle and balance ledger, supervise, lead front desk agents.
- Settled unmanaged ledger with over 106,000 dollars in uncollected revenue Then took over responsibility for it. Found, collected and settled over $106,000 in past transactions.
- Ran daily, weekly and monthly reports to close day and meet objectives
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
Assistant Manager
Porto bodega Mh
01.2019 - 05.2019
- Rent roll, rent collection, maintenance, bookkeeping, reading electric meters, billing and much more
- User Real page, One Site
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Controlled resources and assets for department activities to comply with industry standards and government regulations
Broker's Assistant and Admin Assistant
Consolidated
04.2005 - 05.2007
- Home Loans
- Processed loans in Point from start to finish, prepared 1003's and 1008's, prepared all verifications, DU, dealt with Title companies, and much more
- Processed and verified all new account applications and documents
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
Utilities Application and Design
05.1999 - 02.2003
- Data Entry, Clerical, Admin Assist
General Manager
Wraps N Rolls
12.1998 - 04.1999
- Light bookkeeping, scheduling hours, and all daily financial responsibilities.
Electric estimator
PG &E
04.1995 - 04.1996
- Made field observations of overhead utility poles, did CAD drawings, estimated job costs and submitted to construction for approvals
Education
Some College (No Degree) -
Santa Rosa Junior College
Santa Rosa, CAHigh School Diploma -
Rancho Cotate High School
Rohnert Park, CA06.1993
Skills
- Management & leadership skills:
- Communication skills
- Analysis skills
- Property maintenance
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Identifying and resolving common customer issues
- Tendency to be reliable, dependable, and act with integrity at work
- Front Desk Operations
- Room Inventory
- Revenue Monitoring
- Multi-Line Phone Systems
- Customer Retention
- Report Generation
- Payment Oversight
- Account Balancing
- Training Junior Team Members
- Dynamic Communication Skills
- Written and Oral Communications
- PMS Systems
- Resolving Issues
- Accounting Processes
Additional Information
- AWARDS , Employee of the month Change Maker award .
Awards
Awarded Employee Of The Month Award and the Change Maker Award both years of employment at The Sheraton. I have been awarded Employee of the Month at 4 places of work in the past.
Timeline
Front Desk Supervisor/Night Auditor
Sheraton Hotels & Resorts
05.2022 - Current
Assistant Manager
Porto bodega Mh
01.2019 - 05.2019
Broker's Assistant and Admin Assistant
Consolidated
04.2005 - 05.2007
Utilities Application and Design
05.1999 - 02.2003
General Manager
Wraps N Rolls
12.1998 - 04.1999
Electric estimator
PG &E
04.1995 - 04.1996
Some College (No Degree) -
Santa Rosa Junior College
High School Diploma -
Rancho Cotate High School
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