Hi, I’m
Marco A. Gutierrez
Miami,USA
Summary
Passionate and driven job seeker with a strong desire to secure a full-time position that offers challenges and rewards. Committed to utilizing skills and expertise to contribute to the success of an organization. Seeking an opportunity to continuously learn and grow, while making a meaningful impact.
Overview
18
years of professional experience
Work History
Congress Hotel South Beach
Front Desk Manager/ Front desk Supervisor/ Night Auditor
10.2015 - 06.2020
Job overview
- I take every opportunity to amaze our guests
- Smile, make eye contact and greet guests immediately
- I maintain a well-groomed, professional appearance at all times
- Actively solicit feedback from guests
- Greet and welcome guests upon arrival
- Register guests into the system, verifying reservation, address, and credit information
- Accept payment for guest accounts both at the time of registration and at checkout
- Maintain a house bank and make a deposit and accurate report of receipts daily
- Promptly respond to and resolve guest complaints
- Answer telephone promptly and properly being polite, courteous, and friendly
- Know of incoming VIPs
- Follow all applicable Standard Operating Procedures
Best Western Premier Hotel Miami International Airport
Front Desk Supervisor, Night Auditor, Reservations
10.2012 - 10.2015
Job overview
- Prepare daily Restaurant Revenue report data by auditing tapes/journals
- Run audit reports
- Make corrections and adjustments and handle all computer programs that might occur throughout their shift
- Balance all revenue and settlement accounts nightly
- Maintain files and reset the system for the next day operations
- Ensure all report and back up vouchers are complete and filed properly
- Review and correct discrepancies in the Front Desk System
- Perform Front Office Agent duties as needed
- Perform other duties as assigned by Supervisor
Obadon Hospitality, Mayfair Hotel and Spa
Front Desk, Night Auditor, Reservations
12.2009 - 10.2012
Job overview
- Audit, balance, post and report on food and beverage charges to ensure accuracy and proper cash handling procedures are followed
- Audit, balance, post and report on the room charges including phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures to ensure accuracy and proper cash handling procedures are followed
- Complete, balance and file night audit reports including over/short figures, deposits, counts, house charges, and promotional materials
- Accept payment for guests' accounts both at the time of registration and at checkout
- Maintain a house bank and make a deposit and accurate report of receipts daily
- Issue key to and control entrance of safety deposit boxes
- Post miscellaneous charges as requested
Tecton Hospitality, Hotel Astor, Circa39 Hotel
Front Desk Supervisor, Reservations Manager
01.2002 - 11.2009
Job overview
- I demonstrate excellent customer service, communication and time management skills
- Monitor and Control Electronic Security Control Systems
- Respond to emergency situations in a timely and efficient manner
- Monitors and controls access to the building
- Maintain daily log, records and forms
- Resolve and follows-up on all complaints/issues
- Maintain a safe and secure environment throughout the building/property
Education
Florida International UniversityMiami, FL
from Hospitality and Tourism Management
09.2007
Miami Coral Park Sr. HighMiami, FL
High School
06.1997
Skills
- English,
- Spanish
- Micros Win PM
- Room Master
- Opera
- Springer Miller
- Fidelio
- Customer service
Timeline
Front Desk Manager/ Front desk Supervisor/ Night Auditor
Congress Hotel South Beach
10.2015 - 06.2020
Front Desk Supervisor, Night Auditor, Reservations
Best Western Premier Hotel Miami International Airport
10.2012 - 10.2015
Front Desk, Night Auditor, Reservations
Obadon Hospitality, Mayfair Hotel and Spa
12.2009 - 10.2012
Front Desk Supervisor, Reservations Manager
Tecton Hospitality, Hotel Astor, Circa39 Hotel
01.2002 - 11.2009
Florida International University
from Hospitality and Tourism Management
Miami Coral Park Sr. High
High School
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