Emilio E Delgado
Visalia,CA
Summary
Proven track record in enhancing guest experiences and financial accuracy, notably at Hilton Garden Inn Visalia. Expert in guest services and audit reporting, I excel in problem-solving and time management, ensuring operational excellence. Demonstrating exceptional customer service and hospitality skills. Also I'm a Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers experience in developing marketing strategies, and identifying business opportunities.
Overview
5
5
years of professional experience
Work History
Front Desk Agent /Front Desk Night Auditor
Hilton Garden Inn Visalia
08.2023 - Current
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Logged wake-up call requests and set up automatic rings in system.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Performed regular property walkthrough during the night shift, addressing any safety hazards or cleanliness concerns.
Small Business Owner
Itsephotos Central Valley's Photography & Rentals
06.2020 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
Detalier /Car Porter
Selma Honda
09.2019 - 02.2020
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Improved dealership appearance by maintaining clean and organized car displays.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
Education
High School Diploma -
Visalia Technical Early College (VTEC)
Visalia, CA06.2016
Skills
Customer Service
Guest Services
Problem-solving skills
Hospitality services
Time Management
Guest Relations
Audit reporting
Bookkeeping
Annual reports
Timeline
Front Desk Agent /Front Desk Night Auditor
Hilton Garden Inn Visalia
08.2023 - Current
Small Business Owner
Itsephotos Central Valley's Photography & Rentals
06.2020 - Current
Detalier /Car Porter
Selma Honda
09.2019 - 02.2020
High School Diploma -
Visalia Technical Early College (VTEC)
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