Haley Blake Alvarez
Ponca City,OK
Summary
Experienced hospitality professional with a solid background at La Quinta Inn, Starbucks, and Hampton Inn Suites, specializing in outstanding customer service and espresso machine operation.
Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Front Desk/Front Desk Night Auditor
La Quinta Inn & Suites
Ponca City, Oklahoma
03.2025 - Current
- Processed guest check-ins and check-outs efficiently and accurately.
- Managed front desk operations during night shifts at a leading hotel chain.
- Handled guest inquiries and resolved issues promptly and professionally.
- Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Facilitated successful front desk operations for high-volume hotel.
- Resolved guest complaints promptly and professionally with a focus on customer satisfaction.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Barista
Starbucks
Ponca City, Oklahoma
08.2024 - 03.2025
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Prepared high-quality espresso beverages following standardized recipes.
- Maintained cleanliness and organization of workstations and equipment.
- Provided exceptional customer service in a fast-paced environment.
- Operated point-of-sale systems for accurate order processing.
- Collaborated with team members to ensure smooth operations during peak hours.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained calm demeanor during high-volume periods and special events.
- Monitored inventory levels of supplies and restocked when necessary.
- Stocked shelves with ingredients needed to make coffee drinks.
- Described menu items to customers and suggested products based on stated preferences.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
Essential Worker
The Perk Beverage Co.
Ponca City, Oklahoma
08.2023 - 08.2024
- Developed positive customer relationships through friendly greeting and excellent service.
- Operated coffee machines and other beverage equipment efficiently.
- Collaborated with team members to ensure smooth service flow.
- Maintained cleanliness and organization of the work area.
- Served food and beverages to patrons.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Accepted cash and credit card payments.
Barista
Starbucks
Ponca City, Oklahoma
12.2022 - 07.2023
- Prepared high-quality espresso beverages following standardized recipes.
- Educated customers on menu items and promotions effectively.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Front Desk/Front Desk Night Auditor
Hampton Inn & Suites By Hilton
Ponca City, Oklahoma
10.2020 - 12.2022
- Managed front desk operations during night shifts at a leading hotel chain.
- Handled guest inquiries and resolved issues promptly and professionally.
- Answered phone calls from guests requiring assistance or information about hotel services.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Greeted guests upon arrival and provided information regarding hotel services, amenities, and local attractions.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
- Assisted in training new staff on front desk procedures and customer service standards.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Assisted hotel guests with check in and out procedures courteously.
Housekeeping Room Attendant
7 Clans First Council Casino Hotel
Newkirk, Oklahoma
07.2019 - 12.2019
- Cleaned and sanitized guest rooms following established protocols and standards.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Inspected all assigned rooms upon completion of cleaning duties.
- Reported maintenance issues promptly to maintain property appearance and safety.
- Assisted in training new staff on cleaning procedures and safety guidelines.
Education
High School Diploma -
Bristow High School
Bristow, OK05-2000
Skills
- Guest relations
- Front desk management
- Lobby oversight
- Administrative skills
- Safety and security procedures
- Reservation systems
- Hospitality service expertise
- Professionalism and discretion
- Night audit procedures
- Customer service
- Up-selling
- Food preparation
- Espresso machine operations
- Payment collection
Timeline
Front Desk/Front Desk Night Auditor
La Quinta Inn & Suites
03.2025 - Current
Barista
Starbucks
08.2024 - 03.2025
Essential Worker
The Perk Beverage Co.
08.2023 - 08.2024
Barista
Starbucks
12.2022 - 07.2023
Front Desk/Front Desk Night Auditor
Hampton Inn & Suites By Hilton
10.2020 - 12.2022
Housekeeping Room Attendant
7 Clans First Council Casino Hotel
07.2019 - 12.2019
High School Diploma -
Bristow High School