Cortlin Couture
Denver,IN
Summary
Seasoned professional with a proven track record at Porsche, adept in team management and customer service. Excelled in enhancing rehabilitation outcomes at Rite of Passage, demonstrating exceptional teamwork and collaboration. Skilled in behavioral modification and cognitive behavior therapy, consistently achieving positive client transformations and fostering economic stability. Veteran Detail Manager skilled in washing, waxing, vacuuming, and conditioning vehicle surfaces. Excellent communicator, decision-maker and problem-solver bringing 5 years of progressive experience in the field.
Overview
8
8
years of professional experience
Work History
Detail Manger
Porsche
04.2022 - 04.2024
- Oversaw inventory, equipment maintenance and bay cleaning.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Detail Specialist
Teph Seal
06.2019 - 02.2022
- Conducted thorough inspections of vehicles prior to service commencement, identifying areas requiring attention or repair.
- Trained new hires on company procedures and best practices for effective detailing workmanship.
- Provided exceptional customer service by addressing questions, concerns, and feedback promptly and professionally.
Transition Specialist
Rite of Passage
05.2017 - 04.2019
- Developed comprehensive case plans for parolees, resulting in improved rehabilitation outcomes.
- Connected clients with appropriate social service providers based on individual needs assessments.
- Served as a liaison between parolees and treatment providers to ensure adherence to program requirements.
- Assisted clients in finding employment opportunities and housing options upon release, fostering self-sufficiency and economic stability.
Coach Counselor
Rite of Passage
01.2016 - 05.2017
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
Education
Bachelor of Science - Criminal Justice
Friends University
Wichita, KS05.2015
Skills
- Team Management
- Teamwork and Collaboration
- Customer Service
Timeline
Detail Manger
Porsche
04.2022 - 04.2024
Detail Specialist
Teph Seal
06.2019 - 02.2022
Transition Specialist
Rite of Passage
05.2017 - 04.2019
Coach Counselor
Rite of Passage
01.2016 - 05.2017
Bachelor of Science - Criminal Justice
Friends University
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