Karla J Marshall
Aiken,SC
Summary
Dynamic Customer Experience Manager with a proven track record at Porsche, enhancing customer satisfaction and fostering a team-oriented environment. Expert in customer service and relationship building, adept at strategizing solutions for common complaints, and boosting team collaboration. Demonstrated ability to increase repeat business through exceptional service and rapport.
Overview
7
7
years of professional experience
Work History
Customer Experience Manager
Porsche
Hilton Head Island, SC
07.2023 - Current
- Designed strategies for resolving common complaints from customers quickly and efficiently.
- Created a positive work environment that fosters team collaboration and a customer-centric culture.
- Revised department schedules to maximize coverage during peak hours.
- Worked closely with other departments such as sales, service, and detail in order to ensure a seamless end-to-end experience for customers.
Lead Server
Panini's on the Waterfront Restaurant
Beaufort, SC
06.2018 - 04.2023
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
Associate of Arts - Creative Writing
Penn Foster College
Scottsdale, AZ04.2017
Skills
- Customer Service and Rapport
- Upselling and Cross Selling
- Courteous Phone Demeanor
- Cool Under Pressure
- Adaptable and Flexible
- Relationship Building
- Team Player
- High Energy and Stamina
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
REFERENCES
Mike Lane (912) 655-1355
Service Manager at Porsche
Johnny Andon (704) 698-8786
Sales Manager at Porsche
Derek Comerford (843) 271-5273
General Manager at Paninis
Timeline
Customer Experience Manager
Porsche
07.2023 - Current
Lead Server
Panini's on the Waterfront Restaurant
06.2018 - 04.2023
Associate of Arts - Creative Writing
Penn Foster College
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