Cortlynn Johnson
Farmersville
Summary
Compassionate Care Advocate known for productive and efficient task completion. Possess specialized skills in patient advocacy, crisis intervention, and individualized care plan development. Excel in communication, empathy, and problem-solving, ensuring success in supporting clients through challenging situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Care Advocate
The Carlyle House
Kettering
08.2023 - Current
- Supported patients by coordinating care plans and facilitating communication with healthcare providers.
- Assisted patients in understanding their options and navigating them through daily tasks
- Bathing, exercise, and companionship
- Advocated for patient rights, addressing concerns and ensuring appropriate care delivery.
- Monitored patient progress, reporting significant changes to healthcare professionals promptly.
Front Desk Receptionist
Planet Fitness
Englewood
01.2023 - 08.2024
- Managed multi-line phone system, directing calls to appropriate departments.
- Maintained front desk area, ensuring cleanliness and organization at all times.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Scheduled appointments and maintained organized calendar for office staff.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Explained policies and procedures to visitors.
Education
Some College (No Degree) - Nursing
Sinclair Community College
Dayton, OHSkills
- Phlebotomy certification
- Communication skills
- Health monitoring
- Problem solving
- Active listening
- Medical terminology
- Problem-solving
- HIPAA compliance
- Compassion and empathy
Certification
- CPT
Affiliations
- Enjoy running in my free time, such has 5ks, 10ks and half marathons
Timeline
Care Advocate
The Carlyle House
08.2023 - Current
Front Desk Receptionist
Planet Fitness
01.2023 - 08.2024
Some College (No Degree) - Nursing
Sinclair Community College