Cortne Black
Evansville,IN
Summary
Results-driven healthcare professional with 10+ years of progressive experience within the same organization, advancing from Unit Clerk to Utilization Review Specialist. Proven ability to improve operational efficiency, implement process improvements, and collaborate cross-functionally with Business Office, case management, and clinical teams. Recognized for strong analytical skills, leadership support, and driving compliance and financial outcomes. Seeking to transition into a Business Office Manager role.
Overview
12
12
years of professional experience
Work History
Utilization Review Coordinator
Brentwood Springs
4488 Roslin Rd. Newburgh, IN
05.2016 - Current
- Partner closely with Business Office, case management, and providers to ensure accurate authorizations, billing alignment, and timely reimbursement processes
- Developed and implemented internal tracking spreadsheets to improve accuracy, accountability, and workflow efficiency across utilization review processes
- Conduct utilization reviews to ensure medical necessity and compliance with payer guidelines, reducing denials and supporting revenue cycle integrity
- Collaborate with interdisciplinary teams to coordinate care, improve patient outcomes, and support discharge planning
- Serve as a key liaison between clinical staff and insurance providers, expediting approvals and reducing delays in care
- Support leadership in setting departmental goals, tracking performance metrics, and identifying opportunities for process improvement
- Maintain strict compliance with regulatory standards and ensure accurate, audit-ready documentation
CNA
HealthSouth Rehabilitation
Evansville
02.2014 - 05.2016
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
Education
CNA - Nursing
Ivy Tech Community College of Indiana
Indianapolis, IN09-2006
College-prep -
Benjamin Bosse High School
Evansville, IN05-2004
Skills
- Healthcare Operations & Workflow Improvement
- Utilization Management & Case Review
- Business Office Collaboration
- Process Improvement & Systems Development
- Regulatory Compliance (HIPAA, Medical Necessity)
- Data Tracking & Reporting (Spreadsheets / Audits)
- Cross-Functional Leadership
- Communication & Team Coordination
Accomplishments
- Improved workflow efficiency through custom tracking systems and process enhancements
- Strengthened collaboration between Utilization Review and Business Office functions
- Contributed to reduced readmissions and improved authorization turnaround times
Timeline
Utilization Review Coordinator
Brentwood Springs
05.2016 - Current
CNA
HealthSouth Rehabilitation
02.2014 - 05.2016
College-prep -
Benjamin Bosse High School
CNA - Nursing
Ivy Tech Community College of Indiana