Cortnee Smith
Hutto
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients, and family to provide continuous top-quality care and education.
Overview
13
13
years of professional experience
1
1
Certification
Work History
School Bus Driver
Round Rock ISD
Round Rock, TX
01.2025 - 10.2025
- Operated school buses safely, ensuring timely student transportation.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety standards.
- Adhered to traffic laws and safety regulations during daily routes.
- Assisted students with boarding and disembarking, promoting a safe environment.
- Managed student behavior on the bus, fostering a respectful atmosphere.
- Participated in ongoing training programs to enhance driving skills and safety knowledge.
Transit Bus Operator
CapMetro/Keolis, LLC
Austin, TX
08.2022 - 12.2024
- Operated transit buses safely, adhering to all traffic regulations and company policies.
- Conducted pre-trip inspections to ensure vehicle safety and reliability before routes.
- Assisted passengers with inquiries, providing exceptional customer service during transit.
- Maintained accurate records of passenger counts and fare collections throughout shifts.
- Reported mechanical issues promptly, ensuring timely maintenance and minimizing service disruptions.
- Participated in ongoing training programs to enhance driving skills and safety protocols.
- Operated with safety and skill to avoid accidents and delays.
Bank Supervisor
First Convenience Bank
Round Rock, TX
12.2021 - 08.2022
- Supervised daily banking operations, ensuring adherence to policies and procedures.
- Trained and mentored staff on customer service best practices and compliance standards.
- Implemented process improvements that enhanced operational efficiency and reduced errors.
- Conducted performance evaluations to assess team productivity and provide constructive feedback.
- Collaborated with upper management to develop strategic initiatives for branch growth.
- Resolved complex customer inquiries, fostering strong client relationships and satisfaction.
- Adapted quickly to changes in regulatory environments or market trends while maintaining high levels of service quality.
- Increased sales of financial products by conducting regular staff coaching sessions on cross-selling techniques.
Travel CNA
Shiftkey
Indianapolis, IN
05.2019 - 02.2021
- Provided direct patient care, ensuring comfort and safety during travel assignments.
- Assisted with daily living activities, enhancing overall quality of patient experiences.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate documentation of patient care and progress in electronic health records.
- Adapted quickly to diverse healthcare environments, demonstrating flexibility across various assignments.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Educated patients and families on health management strategies during travel assignments.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
Quality Control Analyst
Amazon
Indianapolis, IN
09.2012 - 08.2019
- Conducted quality assessments on products to ensure compliance with company standards.
- Analyzed data from quality control processes to identify trends and areas for improvement.
- Collaborated with cross-functional teams to resolve quality issues and implement solutions.
- Developed and maintained documentation of quality control procedures and protocols.
- Monitored production processes to ensure adherence to established quality benchmarks.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Conducted data review and followed standard practices to find solutions.
- Enhanced product quality by conducting thorough analyses and implementing corrective actions.
Education
Certificate -
Unified Vision
Indianapolis, INHigh School Diploma -
Northwest High School
Indianapolis, INSkills
Dependable and reliable
Effective communication skills
Safety-focused
Commercial driving
DOT regulations
Great attitude
First aid certification
Patient care
Vital signs monitoring
HIPAA compliance
Basic life support
End-of-life care
Patient transfers
Emergency response
Wound care
Critical thinking
Flexibility and adaptability
Compassion and empathy
Customer focus
Attention to detail
Professionalism and courtesy
Decision-making
Certification
First Aid/CPR BLS Certification/
CNA license/
CDL Class B
Timeline
School Bus Driver
Round Rock ISD
01.2025 - 10.2025
Transit Bus Operator
CapMetro/Keolis, LLC
08.2022 - 12.2024
Bank Supervisor
First Convenience Bank
12.2021 - 08.2022
Travel CNA
Shiftkey
05.2019 - 02.2021
Quality Control Analyst
Amazon
09.2012 - 08.2019
Certificate -
Unified Vision
High School Diploma -
Northwest High School