Cortnee Womack
Summary
Dedicated and empathetic Medical Assistant with a solid background in patient care and office management. Committed to achieving optimal patient satisfaction while adhering to regulatory standards. Expertise in electronic health records and medical terminology, with a strong ability to handle multiple tasks efficiently. Known for fostering positive patient relationships and enhancing clinic workflow.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Ochsner
Baton Rouge, Louisiana
09.2024 - Current
- Assisted healthcare providers during patient examinations and procedures.
- Conducted patient intake by recording medical histories and vital signs.
- Managed appointment scheduling and coordinated follow-ups to enhance patient flow.
- Prepared examination rooms by cleaning and stocking necessary supplies.
- Administered medications, injections, and performed laboratory tests as instructed.
- Educated patients on treatment plans and health maintenance strategies.
- Maintained accurate patient records using electronic health record systems.
- Communicated effectively with patients to ensure comfort and understanding.
- Contacted pharmacies to submit and refill patients' prescriptions.
Customer Service Representative
Papa Johns
Baton Rouge, Louisiana
06.2018 - 08.2024
- Resolved customer issues through knowledgeable, friendly service to enhance satisfaction.
- Provided frontline support via calls and emails for product and service transactions.
- Maintained professionalism in high-pressure situations, effectively diffusing tension.
- Utilized excellent communication skills to address product and consumer complaints.
- Cultivated strong customer relationships, driving repeat business and loyalty.
- Processed customer payments promptly, exceeding productivity goals consistently.
- Trained new staff in cash register operation, stock management, and customer service techniques.
- Prepared quality products while adhering to food safety practices and presentation standards.
Education
High School Diploma -
Denham Springs High School
Denham Springs, LA05-2021
Some College (No Degree) - Nursing
Baton Rouge Community College
Baton Rouge, LASkills
- Patient intake and vital signs monitoring
- Electronic health records management
- Medication administration and laboratory testing
- Healthcare management strategies
- Customer relationship management
- Conflict resolution techniques
- Payment processing and appointment scheduling
- Time management skills
- Team collaboration and problem solving
- Effective communication and rapport building
- Training coordination and staff education
- Empathy and patience in care
Certification
Certified Clinical Medical Assistant (CCMA), 05/21/2020
Timeline
Medical Assistant
Ochsner
09.2024 - Current
Customer Service Representative
Papa Johns
06.2018 - 08.2024
High School Diploma -
Denham Springs High School
Some College (No Degree) - Nursing
Baton Rouge Community College