Madina Njie
Duncanville,TX
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Diadem Hearts Inc
DeSoto, TX
06.2020 - Current
- Collaborated with other healthcare professionals to ensure comprehensive care for patients.
- Maintained confidentiality regarding all aspects of patient care according to HIPAA standards.
- Supported patients in activities of daily living, such as bathing and dressing.
- Educated family members about the importance of mental health awareness and how they can help support their loved one's recovery process.
- Encouraged patients to participate in recreational activities and group therapy sessions.
- Assisted in the implementation of individualized treatment plans for each patient.
- Performed regular assessments on assigned patients to identify any medical or psychological needs that may require further attention.
- Collaborated with multidisciplinary teams in order to provide comprehensive care for clients.
- Provided crisis intervention services when needed.
- Responded quickly to emergency situations involving distressed or agitated patients.
- Emotionally supported patients, monitoring changes in behavior for potentially dangerous changes.
- Answered office phone calls and emails, answering questions, and scheduling appointments with doctors.
- Researched current evidence-based approaches for treating various mental health disorders.
- Supervised and secured patients restricted to assigned areas.
- Worked under supervision of registered nursing staff to deliver quality care to individuals in setting.
- Monitored and documented changes in patient behavior and moods.
- Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
- Provided emotional support to patients and their families during difficult times.
- Assisted patients in accomplishing activities of daily living skills (ADLs).
- Communicated effectively with individuals who have difficulty expressing themselves verbally or through written language.
- Provided safe, supportive and caring living environment for every resident.
- Compiled residents' daily activities and quantities of supplies used to prepare reports
- Conducted regular room inspections to maintain health and safety standards.
- Collaborated with other agencies to coordinate services for residents.
- Composed work schedules for staff members and confirmed shifts had proper coverage.
- Responded promptly to emergency situations involving clients or staff members.
- Participated in monthly training sessions designed to enhance knowledge base related to services provided by the agency.
- Identified serious behavioral changes, which could indicate emergency situations and notified appropriate staff members for assistance.
- Promoted a safe environment by enforcing rules and regulations.
- Conducted weekly meetings with staff to review progress and discuss any issues or concerns.
- Assisted with the development and implementation of service plans for residents.
Medical Assistant
Dr Iman Ali MD Rheumatologist
Bedford, TX
04.2018 - 07.2019
- Filed insurance claims forms in accordance with applicable regulations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Positioned patients properly during examination or treatment for comfort and safety.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted back office patient processes to reduce office wait times.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Organized charts, documents and supplies to maintain team productivity.
- Collected samples from patients for laboratory testing purposes.
- Handled general office duties to support administrative staff during peak hours.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Cleaned and maintained medical equipment following procedures and standards.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Educated patients about medications, procedures and physician's instructions.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Cashier
McDonald's
The Bronx, NY
09.2013 - 01.2015
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed sales transactions to prevent long customer wait times.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Built and maintained productive relationships with employees.
- Offered customers carry-out service at completion of transaction.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Discounted purchases by scanning and redeeming coupons.
- Performed other duties as assigned by management.
- Counted and balanced cashier drawers.
- Answered customers' questions and provided information on store procedures or policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
Medical Assitant -
Concorde Career College
Grand Prairie, TX10-2017
Skills
- Check-in coordination
- Intake control
- Phlebotomy
- Patient-focused care
- Medical office administration
- Appointment setting
- Medical terminologies
- Medical procedures
- Communicating with patient families
- Vital signs monitoring
- Telehealth coordination
- Emergency procedures
- Case management
- Vital signs and examinations
- Insurance authorizations
- Patient scheduling
- Prescription refills
- Restocking lab supplies
- Patient care coordination
- Monitoring patient progress
- HIPAA compliance
- Team management and supervision
- Vital sign monitoring
- Patient assessments
- Safety policies and procedures
- Accurate record keeping
- Staff scheduling
- Safety inspections
- Crisis intervention
- Medical appointment scheduling
- Shift coverage
- Team building and relationships
- Team management
- Individual treatment plan supervision
- Budgeting expertise
- Direct care staff oversight
- Inventory control
- Product restocking
- Customer service
- Cash handling
- Cleaning and sanitizing
- Merchandise restocking
- Team collaboration
- Reliability and punctuality
- Cash register operation
- Customer relationship management (CRM)
- Customer satisfaction
- Cultural awareness
Timeline
Medical Assistant
Diadem Hearts Inc
06.2020 - Current
Medical Assistant
Dr Iman Ali MD Rheumatologist
04.2018 - 07.2019
Cashier
McDonald's
09.2013 - 01.2015
Medical Assitant -
Concorde Career College