Therese Botkin
Wentzville,MO
Summary
Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
35
35
years of professional experience
Work History
Medical Assistant
Esse Health Digestive Disease Specialist
Hazelwood, Missouri
05.1997 - Current
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Registered new patients into practice management software program accurately entering demographic information.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Administered injections, medications and treatments as directed by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Inspected equipment to ensure proper working order prior to use on patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected samples from patients for laboratory testing purposes.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
- Responded to patient callbacks and phone-in prescription refill requests.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Positioned patients properly during examination or treatment for comfort and safety.
- Prepared treatment rooms for patient examinations.
- Changed dressings on wounds to prevent infection and check for healing.
Patient Care Assistant
DePaul Hospital
Bridgeton, MO
04.1990 - 05.1997
- Reported any changes in patient condition to the supervising nurse immediately.
- Answered call lights promptly to ensure timely response to patient needs.
- Responded quickly and appropriately to emergency situations.
- Provided emotional support for distressed patients and families during difficult times.
- Assisted with daily activities such as bathing, grooming, dressing, feeding, and transferring patients.
- Collected specimens for laboratory tests upon request of medical staff.
- Maintained accurate records of patient care services provided.
- Prepared rooms for incoming patients by stocking supplies and ensuring equipment is functioning properly.
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Observed safety precautions when handling hazardous materials such as linens, soiled dressings or infectious waste.
- Monitored vital signs including pulse rate, temperature, respiration rate, and blood pressure.
- Assisted physicians with examinations and procedures as needed.
- Assisted with ambulation and positioning of patients according to their plan of care.
- Used hospital-approved devices and techniques to transport and lift patients.
- Demonstrated knowledge of arrhythmias and their management through appropriate interventions.
- Ensured that all necessary documentation was completed accurately and timely according to departmental policies.
- Conducted regular rounds to check the status of patients on telemetry units.
- Performed daily maintenance on telemetry equipment and monitored patient vital signs.
- Provided technical support for telemetry systems and ensured proper functioning of all equipment.
- Assisted physicians with interpretation of EKGs during diagnostic tests or procedures.
- Monitored cardiac rhythms, analyzed data, and reported findings to medical staff.
- Managed multiple patients simultaneously with different levels of acuity and severity.
- Adhered strictly to hospital policies regarding infection control practices within the unit.
- Collaborated with other members of the healthcare team regarding patient care plans.
- Responded promptly to any alarms or changes in patient conditions.
- Utilized computer applications such as electronic health records systems for documenting patient information.
- Maintained a clean work environment by following established protocols for cleaning equipment after use.
- Reviewed ECG tracing strips for accuracy before submitting them for physician review.
- Communicated test or assessment results to medical professionals.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Education
High School Diploma -
Hazelwood Central High
Florissant, MO06-1979
Medical Care Tech, Telemetry - Medical
DePaul Health Center
Bridgeton, MOSkills
- Check-in
- Check-in coordination
- Insurance authorizations
- Preparing specimens and samples
- Pipetting
- Emergency procedures
- Telehealth coordination
- Maintaining confidentiality
- Laboratory maintenance
- Prescription refills
- Companionship and emotional support
- Electrocardiographic rhythm recognition
- Compassionate
- Adaptable
- Ear irrigation
- Professional bedside manner
- First aid
- Intake control
- Phlebotomy
Timeline
Medical Assistant
Esse Health Digestive Disease Specialist
05.1997 - Current
Patient Care Assistant
DePaul Hospital
04.1990 - 05.1997
High School Diploma -
Hazelwood Central High
Medical Care Tech, Telemetry - Medical
DePaul Health Center