Cortney Martin Brown
Christiansburg,VA
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and coworkers. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Opulent Dental
Christiansburg, VA
02.2024 - Current
- Smart scheduling, answering phones, and greeting patients with a smile.
- Present treatment plans, discuss financial plans, collect payments, verify and confirm dental insurance, check in, and check out patients.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Server/Bartender
The Blacksburg Tavern
Blacksburg, VA
11.2022 - Current
- This job includes basic server and bartender duties.
- This is just something my husband and I do together; it allows me to interact with different people, which I enjoy.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees on restaurant procedures and plating techniques.
Self Employed Dog Sitter
Mutpaws
Christiansburg, VA
01.2021 - Current
- I started dog-sitting for a family friend, and I soon had enough clients to keep me employed part-time.
- This was perfect for making my own schedule and earning money while I planned my wedding in October 2022.
- My responsibilities are pretty simple: watching, playing, feeding, and cuddling with the dogs.
- Maintaining their health, medications, and any necessary vet visits while in my care.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Although I love the dogs I sit, this is not a completely reliable source of income, as people’s travel plans sometimes change.
Administrative Assistant/Office Director
Monarch Continued Education and Real Estate
Christiansburg, VA
08.2023 - 01.2024
- Answering direct phone calls, organizing and scheduling appointments, planning meetings, and taking detailed notes.
- Organizing social media posts, assisting in the regular preparation for scheduled reports, submitting newsletters for marketing, creative strategizing for new growth, continual contact with suppliers, maintaining contact lists, creating email campaigns, booking travel arrangements, submitting and organizing expense reports, and acting as a point of contact for internal and external clients.
- Conducted research on various topics as requested by management.
- Proofread content for typo-free emails and documentation.
Long Term Substitute Teacher / Substitute Teacher
Montgomery County Public School
Montgomery County, VA
01.2022 - 03.2023
- Understanding the sub plans made by the teacher and making sure the kids understood the lesson or lessons for that day.
- After I had been subbing for a while, I was offered a long-term substitute position at Christiansburg Elementary School.
- Making all lesson plans for four classes of 20 or more kids each.
- Grading work and putting all grades into the gradebook.
- Classroom management was a big deal, as this class had a lot of behavioral issues.
- Parent-teacher conferences, all faculty meetings, and necessary reports.
- I particularly enjoyed the kids who required a little extra work and attention; they found me trustworthy and someone they could confide in.
- Confidentiality for all students and staff.
Dog Daycare Attendant/Manager
Tail Chasers
Christiansburg, VA
09.2020 - 01.2022
- Conducted daily health checks on all animals, noting any changes in behavior or physical condition and reported to management.
- Communicated effectively with dog owners about their pet's day and any notable incidents.
- Supervised playtime to ensure a safe and fun environment for all dogs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved behavioral issues among dogs through appropriate interventions.
- Resolved customer complaints in a timely manner while maintaining high standards of service delivery.
Education
Degree - Police Science, Forensic Science, General Studies
New River Community College
Dublin, Va05.2021
Skills
- Long-Term Planning
- Customer Service
- Collaboration
- Google Docs
- Correspondence typing
- Calendar management
- Data confidentiality
- Verbal and written communication
- Multitasking and organization
- Attention to detail
- Sensitive information handling
References
Donnie Tawney- Blacksburg Police Department, former coach and friend. 540-320-4670
Scott Obenchain- Blue Ridge Church, pastor and friend. 540-553-1368
Wes Timmons- Dog sitting client for several years. 703-582-6907
Timeline
Front Desk Receptionist
Opulent Dental
02.2024 - Current
Administrative Assistant/Office Director
Monarch Continued Education and Real Estate
08.2023 - 01.2024
Server/Bartender
The Blacksburg Tavern
11.2022 - Current
Long Term Substitute Teacher / Substitute Teacher
Montgomery County Public School
01.2022 - 03.2023
Self Employed Dog Sitter
Mutpaws
01.2021 - Current
Dog Daycare Attendant/Manager
Tail Chasers
09.2020 - 01.2022
Degree - Police Science, Forensic Science, General Studies
New River Community College
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