Michael Benton
Bronx,NY
Summary
Detail-oriented Shift Supervisor, seeking an administrative position where I can leverage my unique skill set. With a talent for leadership and a proven track record in managing teams, I excel at optimizing operations and ensuring everything runs smoothly. My background has equipped me with exceptional problem-solving abilities and a keen eye for detail. I'm passionate about bringing my organizational skills and proactive approach to an administrative role, where I can contribute to a productive and efficient work environment. Ready to take on new challenges and make a positive impact!
Overview
10
10
years of professional experience
Work History
Front Desk Monitor
Acmh - Association For Children's Mental Health
01.2023 - Current
- Monitors the entry and egress of building residents and guests.
- Managed approximately 50 incoming calls, emails, and faxes per day from clients and staff
- Responsible for the distribution of resident mail.
- Provides the first line of defense in case of emergencies; and assists with building evacuation.
- Report incidents or behavioral changes in residents to on-call staff.
- Attends training as requested by supervisory staff.
- Provides front desk coverage at other ACMH residential locations as assigned, based on program needs.
- Developed and maintained positive relationships with guests for satisfaction.
Shift Supervisor
Starbucks, Inc.
03.2019 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Conducted performance reviews and provided staff with feedback and guidance.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Shift Supervisor
Foot Locker
02.2015 - 03.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
Education
Bachelor of Science - Criminal Justice
Buffalo State College, State University of New York
1300 Elmwood Ave, Buffalo, NY 1422206-2018
Skills
- Customer-Oriented
- Proficient in time management
- Inventory management
- Conflict Resolution
- Employee training
- Long-term planning
- Effective delegation
- Meticulous attention to detail
- Effective Communication
Timeline
Front Desk Monitor
Acmh - Association For Children's Mental Health
01.2023 - Current
Shift Supervisor
Starbucks, Inc.
03.2019 - 11.2023
Shift Supervisor
Foot Locker
02.2015 - 03.2019
Bachelor of Science - Criminal Justice
Buffalo State College, State University of New York
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