Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cortney Davis

Phoenix,AZ

Summary

Experienced customer service professional with a strong background in retail operations and team leadership. Proven track record in delivering exceptional service, resolving complex issues, and optimizing customer experiences. Skilled in mentoring teams and driving operational efficiency. Ready to contribute leadership and dedication to enhancing service standards and achieving success.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

La Grande Orange
07.2022 - Current
  • Provided personalized service to a diverse clientele, consistently meeting and exceeding sales goals
  • Trained and mentored new team members on product knowledge and customer engagement strategies
  • Managed inventory levels and conducted regular audits to optimize stock placement
  • Resolved customer issues promptly and effectively, ensuring high levels of satisfaction.

Model

Ford Robert Black Agency
01.2021 - Current
  • Represented and promoted various brands through modeling and acting engagements, showcasing versatility and adaptability
  • Collaborated with photographers, stylists, and clients to create compelling visual narratives for advertising campaigns
  • Engaged with customers at promotional events, delivering captivating presentations and fostering brand loyalty.

Retail Associate

Jo-Ann Fabric and Craft Stores
10.2021 - 07.2022
  • Collaborated with team members to ensure store efficiency and exceptional customer service
  • Assisted customers in finding products, offering recommendations, and processing transactions
  • Created visually appealing displays to enhance product visibility and drive sales.

Billing Representative

Liberty Mutual Insurance
02.2019 - 02.2020
  • Managed customer accounts, processed payments, and provided detailed billing explanations
  • Collaborated with team members to improve billing processes and customer communication.

Customer Service Representative

Shutterfly
02.2017 - 01.2018
  • Served as a subject matter expert, addressing escalated customer issues and ensuring resolutions
  • Facilitated training sessions for new customer service representatives, emphasizing effective communication and problem-solving skills
  • Maintained high customer satisfaction ratings through proactive engagement and personalized assistance.

Education

Grand Canyon University
Phoenix, AZ

Diploma -

North High School
Phoenix, AZ
05.2016

Skills

  • Excellent verbal and written communication skills
  • Strong problem-solving and analytical skills
  • Detail-oriented with the ability to maintain high quality work
  • Proficient in Google Workspace: Gmail, Sheets, Docs
  • Customer service expertise with a team-oriented mindset
  • Ability to thrive in a fast-paced and changing environment
  • Teamwork and Collaboration

Timeline

Retail Sales Associate

La Grande Orange
07.2022 - Current

Retail Associate

Jo-Ann Fabric and Craft Stores
10.2021 - 07.2022

Model

Ford Robert Black Agency
01.2021 - Current

Billing Representative

Liberty Mutual Insurance
02.2019 - 02.2020

Customer Service Representative

Shutterfly
02.2017 - 01.2018

Grand Canyon University

Diploma -

North High School
Cortney Davis