Cortney Faltz
Temple Hills
Summary
Analytical professional prepared for this role with extensive experience in data analysis and interpretation. Known for delivering actionable insights and driving process improvements that align with business goals. Highly collaborative team player with focus on achieving results and adapting to changing needs. Skilled in statistical analysis, data visualization, and project management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Travel Analyst
Trewon Technologies – Government Contractor
04.2023 - Current
- Review travel authorizations and travel vouchers for accuracy according to the FAM - FAH
- Advise staff on current travel policies and procedures
- Communicate with customers to resolve travel related inquiries
- Process visa and passport packages for staff and arrange courier services to deliver packages to embassies
- Train customers on how to properly create travel authorizations and vouchers in E2 Travel Solutions
- Create/modify E2 user accounts, unlock accounts, and issue password reset services
- Distribute weekly travel tips and solutions department wide
- Respond to travel voucher inquiries and provide federal travel policy guidance when applicable
- Track and manage voucher assignments and provide updates to Directors
- Reach out to travelers upon return to collect relevant documentation to process and approve travel documents
- Excellent communications and interfacing with various levels of management
- Excellent attention detail, able to multitask and have a sense of urgency to complete travel task within the allotted time frame provided
- Experience working with domestic and overseas travel authorizations and vouchers processing as well as foreign travel passports and visas
- Strong written and oral communication skills, in a helpdesk type environment
- Manage Citibank Travel card accounts by approving new applications and closing the accounts of departing employees
- Manage potential card misuse
- Ensure all employees, whose job requirements include traveling on behalf of the department, apply for and use the government travel card
- Ensure the required cardholder training has been completed before issuing cards and maintained every 3 years thereafter
- Maintain training certification requirements every 3 years
- Perform cardholder account maintenance
- Maintain all pertinent records of all program participants assigned to the bureau hierarchy
- Monitor cardholder delinquency, and counsel applicable cardholders
- Monitor non-usage of the travel card and counsel applicable employees
- Communicate Travel Card Program information to cardholders
- Conduct onboarding for new hires
- Organized account set up for new hires
- Complete credential request for new team members to obtain Department badges
- Inform new hires on the process of badge provisioning
- Schedule credential appointments and organize the required paperwork to obtain a new or updated credentials
- Trained new team members on the Voucher Process and OBO Travel Policy, hands on training
- (40 hours weekly/ Hybrid)
Executive Assistant (Rover)
AKIMA Tuvli – Government Contractor (Rover)
12.2022 - 04.2023
- Coordination meeting logistics (prepare meeting announcements, agendas and presentation materials)
- Manage tech equipment in preparation for meetings (AV Support, Webex, Teams)
- Calendar management (scheduling challenging meeting request for internal/external clients)
- Create travel authorizations and travel vouchers for senior staff
- Book lodging assignments for senior staff travelling overseas
- Review travel authorizations to confirm the availability of funds
- Serve as a liaison to division personnel on all matters pertaining to transportation policy; ensuring timely dissemination of regulatory updates that affect DoS missions domestically and overseas
- Obtains diplomatic/official passports and visas for personnel in support of Division travel
- Processed E Country Clearances
- Onboarding: Domestic staffing, placement recommendations, position description logistics, account transfers, T&A accounts, travel arrangements, and new post assignments
- Manage the on-boarding, off-boarding, and initiation of background investigations and security clearances
- Provide a seamless onboarding experience for new hires
- Support the development of team building activities
- Maintain employee records
- Update HR information for new hires
- Prepare onboarding materials, HR documents, and offer letters
- First point of contact for new hire inquiries
- Provide HR guidance to employees
- Maintained high volume complex calendars, answered phones
- Organized external/internal meetings amongst outside stakeholders
- Reserved conference rooms and testing technical equipment to ensure everything is working properly
- Organized daily chats with directors to get a better view on their workload and availability for the day
- Maintained office contact list
- Organized the logistics of the Afghanistan Specialist Orientation
- Reserved large auditoriums and conference rooms
- Submitted work orders for equipment
- Worked with general service officers to organized seating arrangements for large conferences
- Organized catering
- Processed visitor access request (VAR, DVAR)
- Conducted walkthrough meetings with all parties involved of event spaces
- Coordinated meetings, workshops, and courses for staff, schedule conference rooms
- Coordinated meeting planning and logistical arrangements, including room and audiovisual reservations, Webex, and other remote connection arrangements
- (40 hours weekly)
Staff Assistant, Department of State
Delaware Nation – Government Contractor
06.2022 - 10.2022
- Managed tasker trackers to manage the clearance process of documents
- Planned, designed, and implemented marketing and communications strategies involving multiple promotion sources and setting specific objectives against communication goals
- Designed social media strategies for marketing Experience managing projects related to communications and outreach events and activities
- Monitored the clearance distribution list on agency networks
- Obtained and conveyed clearances and approvals from Managing Directors, the Director, and the R Front Office (R/FO)
- Initiate official taskings on behalf of the Executive Director
- Monitored pending clearances and alerted external directors of deadlines
- Ensure that formal R/PPR paper and official records adhere to Department formatting, style, and record-keeping guidelines
- Cleared paper without obvious R/PPR equities but will flag paper for relevant R/PPR units, as needed
- Archive final documents by date in the Final Comeback Paper folder in the EXEC folder on FAN.gov and share any comeback copies directly with relevant drafters/clearers
- Manage complex calendars for Office Directors and arrange complex travel
- (Short Term Contract)
- (40 hours weekly)
Business Operations Specialist, Department of Navy
Broadleaf Inc. – Operations Specialist
12.2021 - 04.2022
- Reviewed daily routine agency operations and introduced process improvement initiatives to accomplish key business metrics
- Responsible for staff training and development, onboarding, and team scheduling
- Provided analytical business strategies
- Provided expert advice and guidance to management in the planning and execution of the full range of management and program activities
- Interpreted government-wide legislation, regulations and Bureau/Department policies affecting the bureaus responsibility and assessed their impact on Directorate program and management activities
- Recommended actions to management on achieving organizational objectives and recommended future programs and management objectives that are closely aligned with the bureau and offices mission
- Served as the focal point for the full range of program management policy issues
- Onboarding: Domestic staffing, placement recommendations, position description logistics, account transfers, T&A accounts, travel arrangements, and new post assignments
- Provided a seamless onboarding experience fore new hires
- Supported the development of team building activities
- Maintained employee records
- Updated HR information for new hires
- Prepared onboarding materials, HR documents, and offer letters
- First point of contact for new hire inquiries
- Provided HR guidance to employees
- Calendar Management:
- Maintained complex calendars
- Answered phone calls on behalf of senior staff
- Organized internal and external meetings
- Booked conference rooms and virtual meetings
- Troubleshooted and tested technical equipment prior to meetings
- Allocated workspace for new employees
- Organized seating arrangements and office structure
- Organized office moves
- Procurement of office equipment, office supplies, and office furniture
- Purchase office supplies through Ariba, completed purchase memos for new computer equipment
- Travel processing: Process travel requests for Deputy Assistant Secretary (Political Appointee), Director, and Deputy Director
- Managed travel arrangements for division staff, including senior leadership
- Prepared travel authorizations in accordance with the Federal Travel Regulations and in the E2 Solutions travel system; coordinated with Carlson Wagonlit Travel, as required
- Reviewed travel authorizations to certify the availability of funds as per appropriation law and other applicable legislation
- Served as an assistant liaison to division personnel on all matters pertaining to transportation policy; ensuring timely dissemination of regulatory updates that affect DoS missions domestically and overseas
- Obtains diplomatic and official passports and visas for personnel in support of Division travel
- Processed E Country Clearances
- Created visa memo/packages, completed travel authorizations, organized flights and lodging, collected receipts to complete vouchers, completed/submitted reimbursement forms on behalf of the Director
- (Short Term Contract)
- (40 hours weekly)
Office Management Specialist, Department of State, IRM/CO
TJFACT – Office Manager
11.2020 - 12.2021
- Served as Team lead and managed a group of Executive Assistants
- Full lifecycle support for onboarding new hire from beginning to end
- Provide feedback to external stakeholders to coordinate and conduct interviews
- Provided clear communication with candidates, contractors and other stakeholders on the status of their start date and required documents to be completed prior to the first day
- Managed the entire onboarding program for the Bureau
- Met with stakeholders weekly to discuss onboarding initiatives and offboarding initiatives amongst several different third-party contract companies supporting IRM
- Created and provided new hires with Welcome Packets, Security Briefings, and a new hire presentations virtually through Microsoft Teams
- Submitted new user accounts for new hires to retrieve agency network accounts
- Completed ABR request on behalf of new hires to retrieve their credentials on te first day
- Served as first POC for all onboarding and offboarding initiatives
- Tracked and updated department documents using Excel Spreadsheets
- Developed training materials for new hires and existing staff
- Initiated Security training for new hires
- Collected Security Certifications upon completion to provide to the credentialing office
- Managed the end-to-end onboarding process, ensuring a great experience for new employees and a smooth start into their roles
- Assisted the agency (COR) in reaching its two-week onboarding goal
- Designed a onboarding checklist and two week timeline to ensure all new hires were completely onboarded by the expected start date
- Hosted and facilitating onboarding seminars and orientation sessions to introduce new hires to their new role informing them of our mission vision goals and objectives
- Aligned new employees with managers and their team and communicated procedures to all stakeholders
- Introduced new hires to their managers and new team members
- Informed new hires and program managers about the agencies onboarding agenda, equipment deployment, parking options, perks, and other logistics
- Supported the processing of Visit Access Requests (VARs) and/or Interagency Clearance Verification Forms for personnel to attend classified meetings
- Maintain personnel and organizational interactions to enhance stakeholder relations and actively promote rapport with customers
- Supported the uploading of security clearance processing documents into Department national security clearance databases
- Tracked assigned cases/security packages from entry into the tracking system through completion of the on-boarding process
- Support the uploading of security clearance processing documents into Department national security clearance databases
- Trained new hires
- Facilitated offboard briefings for departing employees
- Maintained complex calendars
- Answered phone calls on behalf of senior staff
- Organized internal and external meetings
- Booked conference rooms and virtual meetings
- Allocated workspace for new hires and office reorganization
- Organized seating arrangements and office structure
- Organized office moves
- Procured new office equipment and office furniture
- Purchased office supplies through Ariba
- Completed purchase memos for new computer equipment
- Processed travel requests for Deputy Assistant Secretary (Political Appointee), Director, and Deputy Director
- Managed travel arrangements for division staff, including senior leadership
- Prepared travel authorizations in accordance with the Federal Travel Regulations and in the E2 Solutions travel system; coordinated with Carlson Wagonlit Travel, as required
- Reviewed travel authorizations to certify the availability of funds as per appropriation law and other applicable legislation
- Served as an assistant liaison to division personnel on all matters pertaining to transportation policy; ensuring timely dissemination of regulatory updates that affect DoS missions domestically and overseas
- Obtained diplomatic and official passports and visas for personnel in support of Division travel
- Processed E Country Clearances
- Created visa memo/packages, completed travel authorizations, organized flights and lodging, collected receipts to complete vouchers, completed/submitted reimbursement forms on behalf of the Director
- (40 hours weekly)
Office Management Specialist, Department of State, Diplomatic Security (DS/IP/RD)
Espire Services – Office Management Specialist/HR Assistant
09.2019 - 10.2020
- Ensured audit readiness and accurate data records for the entire life cycle of all government property to include procurement records, equipment movement, transfer, and disposition
- Responsible for supporting Program Management for data calls related to property to include quarterly reporting of capital assets
- Ensured complete records and backup documentation of all DD1149s, packing slips, and inventory forms
- Kept inventory of all government devices, equipment, and vehicles
- Onboarded domestic staff
- Created position descriptions
- Performed account transfers on behalf of customers,
- Transferred time and attendance accounts to other bureaus within the department
- Coordinated travel arrangements for employees reporting to new post assignments
- Supported security-related onboarding and training for staff
- Supported the processing of Visit Access Requests (VARs) and/or Interagency Clearance Verification Forms for personnel to attend classified meetings
- Maintained personnel and organizational interactions to enhance stakeholder relations and actively promote rapport with customers
- Supported the uploading of security clearance processing documents into Department national security clearance databases
- Tracked assigned cases/security packages from entry into the tracking system through completion of the onboarding process
- Supported the uploading of security clearance processing documents into Department national security clearance databases
- Facilitated onboard briefing for new hires; trained new employees
- Facilitated offboard briefings for departing employees
- Procured new office equipments and office furniture
- Purchased office supplies through Ariba, completed purchase memos for new computer equipment
- Process travel authorizations and vouchers for Deputy Assistant Secretary (Political Appointee), Director, and Deputy Director
- Managed travel arrangements for division staff, including senior leadership
- Prepared travel authorizations in accordance with the Federal Travel Regulations and in the E2 Solutions travel system; coordinated with Carlson Wagonlit Travel, as required
- Reviewed travel authorizations to certify the availability of funds as per appropriation law and other applicable legislation
- Served as an assistant liaison to division personnel on all matters pertaining to transportation policy; ensuring timely dissemination of regulatory updates that affect DoS missions domestically and overseas
- Obtained diplomatic and official passports and visas for personnel in support of Division travel
- Processed E Country Clearances
- Created visa memo/packages, completed travel authorizations, organized flights and lodging, collected receipts to complete vouchers, completed/submitted reimbursement forms on behalf of the Director
- General Administrative support: Timekeeper, travel arranger, reimbursements
- Tracked executive correspondence and work with the Officers to ensure responses are sent in on time and in the correct format
- Reviewed office correspondence for proper formatting as prescribed in official agency guidance
- Created a filing system and maintained digital and paper files
- Managed contribution list
- Created an onboarding program for DS/IP/RD
- Served as sponsor for all new hires, briefed all new hires on bureau policies and procedures, initiated security briefings, arranged badge appointments, created accounts, issued mobile devices on behalf of the Department of State DS/IP/RD
- (40 hours weekly)
Office Management Specialist, Department of State, Western Hemisphere Affairs (WHA/AND/FO)
Cherokee Nation Businesses- Government Contractor
09.2018 - 09.2019
- Processed travel requests for Deputy Assistant Secretary (Political Appointee), Director, and Deputy Director
- Managed travel arrangements for division staff, including senior leadership
- Prepared travel authorizations in accordance with the Federal Travel Regulations and in the E2 Solutions travel system; coordinated with Carlson Wagonlit Travel, as required
- Reviewed travel authorizations to certify the availability of funds as per appropriation law and other applicable legislation
- Served as an assistant liaison to division personnel on all matters pertaining to transportation policy; ensuring timely dissemination of regulatory updates that affect DoS missions domestically and overseas
- Obtained diplomatic and official passports and visas for personnel in support of Division travel
- Processed E Country Clearances
- Timekeeping and payroll manager
- Updated and maintained PA/EX/ Director’s calendar in a highly professional manner with scheduling conflicts only in occasional circumstances
- Tracked executive correspondence and work with the Officers to ensure responses are sent in on time and in the correct format
- Reviewed office correspondences for proper formatting as prescribed in official agency guidance
- (40 hours weekly)
Administrative Specialist, Department of State, International Information Programs (IIP/FO)
Kenjya Trusant Group- Government Contractor
06.2016 - 08.2018
- Processed travel requests for the Director and other principals
- Managed travel arrangements for division staff, including senior leadership
- Prepared travel authorizations in accordance with the Federal Travel Regulations and in the E2 Solutions travel system; coordinated with Carlson Wagonlit Travel, as required
- Reviewed travel authorizations to certify the availability of funds as per appropriation law and other applicable legislation
- Served as an assistant liaison to division personnel on all matters pertaining to transportation policy; ensuring timely dissemination of regulatory updates that affect DoS missions domestically and overseas
- Obtained diplomatic and official passports and visas for personnel in support of Division travel
- Processed E Country Clearances
- Timekeeper and payroll manager
- Updated and maintained the Deputy Assistant Secretary and Principals calendar in a highly professional manner with scheduling conflicts only in occasional circumstances
- Tracked executive correspondences and work with the Officers to ensure responses are sent in on time and in the correct format
- Reviewed office correspondences for proper formatting as prescribed in official agency guidance
- Processed purchase orders for supplies, conferences, IT equipment, office furniture and other request as assigned
- Managed distribution list
- Processed and obtained visas and passports
- (40 hours weekly)
Budget/IT/HR Assistant, Bureau of Public Affairs Executive Office (PA/EX)
U.S. Department of State – Bureau of Public Affairs (Pathways Intern)
06.2011 - 05.2016
- Responsible for the administrative support in the planning, implementation and evaluation/oversight of activities related to PA/EX
- Managed travel budgets
- Performed quarterly de-obligations and reviewed/approved travel authorizations and vouchers based on regulation
- Performed IT Help Desk technical support for mission critical problems with users’ workstations
- Maintained an updated inventory of all IT hardware/software
- Coordinated processes for IT hardware/software requisition, purchase orders, procurement, and deployment
- Documented and managed IT Purchasing, Procurement, and Inventory
- Researched and escalated issues to appropriate parties as needed
- Developed and maintained technical and training documentation
- Provided support to staff for presentations and events, as well as operated audio/visual equipment
- Responsible for processing HR documents for new hires and onboarding operations
- Assisted with day-to-day operations of the HR department
- Maintained accurate and up to date files, documents, and digital records of employees
- Drafted job descriptions
- Posted job ads
- Reviewed candidate applications
- Scheduled interviews
- Assisted with drafting HR communications including annual notices and policy changes
- Provided clerical support including drafting change letters, offer letters, promotion letters and scheduled meetings
- Acted as a liaison between the organization and external benefit providers and vendors
- Assisted with New Hire Orientation including reviewing and processing I-9’s, presenting benefits, reviewing life events and adding new hires to benefit plans
- Conducted in and out-processing procedures for new hire and departing employees to include assign workspace, submit requests for computer and facilities access
- Managed payroll
- Updated and maintained PA/EX/ Director’s calendar in a highly professional manner with scheduling conflicts only in occasional circumstances
- Tracked executive correspondences
- Reviewed office correspondences for proper formatting as prescribed in official agency guidance
- Created and maintained a calendar reflecting and tracking the schedule of Senior Leadership
- (40 hours weekly)
Education
Bachelor of Science - Criminal Justice
The University of Maryland Eastern Shore
Princess Anne, MD05-2015
MD Real Estate Salesperson License - Real Estate
The CE Shop
Keller Williams Preferred Properties 02-2024
Skills
- Customer Service
- Accountability
- Teamwork
- Versatility
- Learning Agility
- Enthusiasm
- Communication
- Critical Thinking
- Time management
- MS Excel
- Analytical thinking
- Microsoft office
- Attention to detail
- Excel proficiency
- Information gathering
- Decision-making
Certification
- Active Secret Security Clearance
- E2 Travel
- Web Tatel (Time and Attendance)
- Annual Security Refresher
- Cyber Security Awareness
- CUI Awareness
- GFMS
- ILMS
- Ariba (procurement)
Timeline
Travel Analyst
Trewon Technologies – Government Contractor
04.2023 - Current
Executive Assistant (Rover)
AKIMA Tuvli – Government Contractor (Rover)
12.2022 - 04.2023
Staff Assistant, Department of State
Delaware Nation – Government Contractor
06.2022 - 10.2022
Business Operations Specialist, Department of Navy
Broadleaf Inc. – Operations Specialist
12.2021 - 04.2022
Office Management Specialist, Department of State, IRM/CO
TJFACT – Office Manager
11.2020 - 12.2021
Office Management Specialist, Department of State, Diplomatic Security (DS/IP/RD)
Espire Services – Office Management Specialist/HR Assistant
09.2019 - 10.2020
Office Management Specialist, Department of State, Western Hemisphere Affairs (WHA/AND/FO)
Cherokee Nation Businesses- Government Contractor
09.2018 - 09.2019
Administrative Specialist, Department of State, International Information Programs (IIP/FO)
Kenjya Trusant Group- Government Contractor
06.2016 - 08.2018
Budget/IT/HR Assistant, Bureau of Public Affairs Executive Office (PA/EX)
U.S. Department of State – Bureau of Public Affairs (Pathways Intern)
06.2011 - 05.2016
Bachelor of Science - Criminal Justice
The University of Maryland Eastern Shore
MD Real Estate Salesperson License - Real Estate
The CE Shop
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