Cortney Head
Birmingham,AL
Summary
Driven Insurance Coordinator with 5-year background in hospital settings. Well-versed in Medicare, Medicaid, HMO and PPO insurance requirements. Highly competent in efficiently verifying, coordinating and processing insurance payments. Skilled in quickly resolving issues and liaising between insurance providers, companies and policyholders.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Coordinator
Criterion chemistries
09.2021 - 12.2023
- Maintained compliance with local, state and federal regulations governing insurance, Medicare and Medicaid requirements.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
CNA - Certified Nursing Assistant
Ascension St. Vincent Hospital
06.2021 - 10.2021
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented patient information and care activities in electronic health record.
Receptionist
New world sports complex
03.2018 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Home Health Care Aide
Medicade
01.2017 - 04.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Team Lead
Morgage Specalist International
01.2015 - 01.2016
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
Bachelor's in Biology -
Jefferson State
12.2024
Associate of Science - Biology
Florida State College At Jacksonville
Jacksonville, FL12.2020
Skills
- Revenue Cycle Management
- Claims
- ICD-10 Coding
- Accounts Receivable
- Insurance Claims Processing
- Medicare and Medicaid Knowledge
- CPT Coding
- Insurance Processes
- Customer Service and Assistance
- Problem Solving
- Time Management
Certification
- Certified Nursing Assistant (CNA)
- Drivers License
- CPR Certification
Timeline
Insurance Coordinator
Criterion chemistries
09.2021 - 12.2023
CNA - Certified Nursing Assistant
Ascension St. Vincent Hospital
06.2021 - 10.2021
Receptionist
New world sports complex
03.2018 - 06.2021
Home Health Care Aide
Medicade
01.2017 - 04.2019
Team Lead
Morgage Specalist International
01.2015 - 01.2016
Bachelor's in Biology -
Jefferson State
Associate of Science - Biology
Florida State College At Jacksonville
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